kelumP's Profile

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We able to create the translation but not the html code 1 2

Started by: kelumP in: English Support
Quick solution available

Problem:
The client needed to change not only the text on the front end but also the URL.

Solution:
First, we recommended that the client update their WPML plugin to the latest version, which at the time was 4.6.9, along with any add-ons, to ensure they have all the latest bug fixes and improvements. We provided a link to the update instructions: http://wpml.org/faq/install-wpml/ and reminded them to back up their database before proceeding.

Next, we guided the client to add the link to the translation by navigating to WPML → String Translation and clicking on "Translate texts in admin screens" to search for the admin strings. Once located, the client could translate the URL directly in WPML → String Translation. For additional help, we provided a link to the documentation: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking the related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket: https://wpml.org/forums/forum/english-support/.

Vor 1 Jahr, 1 Monat

Andrey

Unable to update WPML

Started by: kelumP in: English Support
Quick solution available

Problem:
The client was unable to update WPML and restored the site to a previous version. They also inquired about running WPML on a staging site.
Solution:
We recommended the client to register the site with a new WPML site key after taking a full site backup. The steps include:
- Deleting the old key from the account page
- Unregistering WPML from the site through the Plugins>Add New>Commercial tab
- Generating a new key and registering the site with it
- Upgrading to the latest version of WPML
For detailed instructions, we provided documentation links:

How to register WPML
Troubleshooting registration

For the staging site, we directed the client to documentation on how to create site keys for development sites:
Registering development sites with WPML

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please open a new support ticket.

Vor 1 Jahr, 2 Monaten

Bigul

My site is crashed

Started by: kelumP in: English Support

Vor 1 Jahr, 2 Monaten

Bigul

custom header for each language

Started by: kelumP in: English Support
Quick solution available

Problem:
The client needed to update the header with custom mobile numbers for each language.

Solution:
We provided a step-by-step guide to find and translate the strings for the header:
1. Navigate to WPML-> Theme and plugins localization, select the theme/plugin, and scan.
2. Go to WPML-> String Translation.
3. Click on the "Translate texts in admin screens »" link.
4. Search for the needed strings.
5. Select the strings.
6. Click on the "Add to String Translation" button.
7. Click on the "« Return to String Translation" link.
8. Translate the strings, clear the cache, and check the front end.

We also recommended checking our guide for more information on translating texts in the admin texts screen: Translating texts in admin screens guide.

If this solution doesn't look relevant, please open a new support ticket in our WPML support forum.

Vor 1 Jahr, 3 Monaten

Osama Mersal

Error on plugin

Started by: kelumP in: English Support
Quick solution available

Problem:
The client received an automated email from WordPress indicating a fatal error caused by the WPML Multilingual CMS plugin. The error message specified an issue with the file

1	`class-wpml-tm-icl-translations.php`

and mentioned 'No translation entry found for query'.
Solution:
If you're experiencing a similar issue, we recommend searching for existing tickets that address this error. You can use this custom search URL to find relevant solutions: Google Search for WPML Support Forum.
Additionally, you may find a solution in this specific ticket: WPML Support Forum Ticket.
Following these steps should help you resolve the issue more quickly. If this solution doesn't seem relevant to your situation, please open a new support ticket in our support forum.