mikeC-25

Problem:
If you're experiencing issues with your site not appearing in the WPML.org dashboard despite being shown as connected in your WP admin, and you're unable to use automatic translation credits, follow the steps below.
Solution:
1. Visit https://wpml.org/account/sites/ and remove the current site key.
2. Generate a new key for your domain.
3. Go to your website's backend, navigate to Plugins > Add new > Commercial and unregister WPML from the old key, then re-register it with the new key.
4. To add credits to your site, follow the steps provided here: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/
5. Check your available translation credits on https://wpml.org/account. If you need more credits, activate the 'pay as you go' option by clicking the blue button on this page: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/ and https://wpml.org/documentation/automatic-translation/how-to-sign-up-for-pay-as-you-go/

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.