Problem: The client is experiencing difficulty with users switching languages via the language switcher in the navigation menu. They want to display both Dutch and English flags next to each other in the main menu. Solution: We recommend customizing the Language Switcher to display both language flags next to each other in the main menu. You can find this option under WPML > Languages > Menu Language Switcher. For detailed guidance, please refer to our documentation: Language Switcher Options.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket or visit our support forum at WPML Support Forum.
Problem: You are trying to translate Elementor button links on your website, specifically to link to an archive page using a relative URL in the Elementor button link, like /evenement/. However, the 'Calendar' button redirects to the French version instead of the expected English archive page. Solution: We recommend checking our guide on translating URLs. When you encounter a page with untranslated buttons, search for the slug (for example, 'evenement') to see all URLs that contain it.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are experiencing a translation issue on the single product page of your site, where two strings are not translating correctly into Armenian. This problem is temporarily resolved when you enable the 'Auto register strings for translation' option in WPML's String Translation settings. Solution: We found that the strings were not translated correctly and took action to translate them. Please verify if the translations now appear as expected on your site. Additionally, it was identified that the strings were incorrectly marked as Armenian when they should have been marked as English and then translated to Armenian. If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is unable to display an English version of the logo on their bilingual site (Greek default, English secondary) after moving from a temporary domain to a live site. The client has tried updating the logo URL and clearing the cache but cannot find the new image URL in the string translation. Solution: We recommend searching for the image ID in the admin strings section and translating it. This involves adding a translated image ID for the English version. Each image in the media library has an ID, which can be translated following the steps in our documentation on translating theme options: https://wpml.org/documentation/getting-started-guide/string-translation/how-to-translate-theme-options/
If this solution does not resolve the issue, it may be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is using WPML on their site and accidentally deleted the YITH Ajax Product Filter for the Russian language. They want to delete the translation to duplicate it again and recreate the filters for Russian. Additionally, no products are displayed in the main language, and the filtering does not work in either Romanian or Russian. Solution: 1) To delete the translation and duplicate it again for the Russian language, follow these steps: - Go to Yith -> Ajax Filter - Switch the language to the secondary language - Hover on the preset name - Click the Delete icon For translating the presets correctly, please refer to this guide. 2) For the issue where no products are displayed and filtering does not work, it was identified that the product archive template does not have a products widget. This needs to be added to display products in the default language.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are experiencing an ERR_TOO_MANY_REDIRECTS error on specific product pages when WPML Multilingual CMS is enabled on your WooCommerce site. Solution: This issue is recognized as a known bug related to interactions between WPML and SmartCrawl. Our developers are currently working on a fix. Meanwhile, you can mitigate this issue by adding the following line of code to your wp-config.php file:
define('SMARTCRAWL_DISABLE_PRIMARY_TERMS', true);
Please try this solution and let us know if the problem persists.
Keep in mind that this solution might become outdated or might not apply to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, please open a new support ticket.
Problem: You are trying to export form submissions using JetFormBuilder while WPML is active, but the export function does not work and the fields do not show up. When WPML is disabled, the export function works correctly. Solution: We recommend that you go to the JetFormBuilder records page by navigating to https://example.com/wp-admin/edit.php?post_type=jet-form-builder&page=jfb-records&lang=all and switch the language to 'all' from the top-bar. This adjustment should allow the records to show correctly while WPML is active.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to translate your SEO titles and descriptions using Rankmath for SEO on your website, but when you search your website on Google, the homepage displays an English Rankmath title and description instead of the Dutch ones. Additionally, you cannot find the SEO titles and descriptions in WPML > string translations. Solution: We noticed that you are using the browser redirect option, which can cause such issues since Google bots are always redirected to the English page. We recommend disabling this option. You can learn more about how browser language redirect affects Google indexing here: https://wpml.org/documentation/getting-started-guide/language-setup/automatic-redirect-based-on-browser-language/how-browser-language-redirect-affects-google-indexing/. After disabling, please wait a few weeks for Google to re-index your site correctly. Additionally, checking the source of your .com page should show that the metadata is correct and in the intended language.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
Problem: After upgrading the WPML plugin to version 4.6.15, the client's site experienced a critical error upon login, which was resolved by deactivating the plugin. The error was a TypeError in the WPML_Dependencies class, indicating an issue with handling expected versions of dependencies. Solution: The client managed to restore the site functionality after testing and reinstalling some WPML plugins and disabling others to prevent further crashes.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket.
Problem: You are trying to send a field containing a form ID to Crowdin via WPML integration for translation, but the field does not appear in Crowdin's system nor in the source XLIFF file. However, using the WPML editor, both types of values (simple strings and form IDs) work without issues. Solution: We have adjusted the segmenter settings for your project. Please try to send another job to test and let us know if it works as expected.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
Problem: The client is developing a site and needs a separate payment gateway for each currency. The gateway is custom coded, and the client wants to make it compatible with WPML's multicurrency feature. Solution: We explained that any payment gateways set up in the Payments section of WooCommerce → Settings will be available for all site’s currencies. If the client wants to use different gateways with different settings for each currency, this is only compatible with a few gateways. For a custom-coded gateway, ensuring compatibility with WPML's multicurrency feature is not straightforward and requires complex compatibility collaboration with our developers. We recommend that if the client's plugin will be publicly available, they should consider joining our Go Global program to collaborate with our compatibility developers.
For more details on setting up payment gateways for each currency, please visit this documentation.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client is experiencing an issue where selecting the Spanish translation on a specific page redirects to the homepage instead of showing the Spanish translation. Additionally, there is confusion about why some links show as translated while others do not. Solution: 1. We recommend checking the page in an incognito window as it might display correctly. 2. The main menu, which includes parent menu items as Custom Links, needs translation. We advise translating the main menu and verifying the URLs. For guidance on translating menus, please refer to this documentation.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: If you're experiencing a conflict between the WPML plugin and the WordPress admin panel, where activating the plugin results in losing access to the admin panel while the website itself works correctly, this might be due to a PHP configuration issue. Solution: First, check your admin email for any full error log messages. If you don't find any, enable the debug log by following the instructions here: https://wpml.org/documentation/support/debugging-wpml/. After reproducing the issue, check the debug.log file in your ".../wp-content/" directory for a fatal error message. If you encounter an error like
, it indicates that the PHP eval() function is missing on your server. You can resolve this by contacting your hosting support to enable the PHP eval() function, which is required by WPML. For more details on WPML's minimum requirements, visit: https://wpml.org/home/minimum-requirements/.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket with us for further assistance: WPML Support Forum.
The client was experiencing an issue where the accordion widget displayed incorrect characters on the translated page on their website. Initially, the problem was resolved in two languages after updating the translation, but it persisted in the Catalan language.
Solution:
We recommended the following steps to address the issue: 1) Navigate to WPML>>Settings>>Custom Fields Translation. 2) Click on the Show systems fields link. 3) Search for the
*_eael_widget_elements*
field. 4) Set it as Copy and save the changes. 5) Open the page for editing in the original language and make a minor change to refresh the translation settings and update it. 6) Update the translation.
Additionally, to address the issue with the Catalan translation specifically: 1) Visit Essentials Addons>>Tools and click on the Regenerate Assets button. 2) Update the page and then update the translation.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to display images on translated sites using WPML, but images are not displayed for new content in a specific taxonomy. Solution: We resolved this issue by ensuring that the custom fields associated with the images are set to "Copy" during the translation process. Here’s how you can do it: 1. Enable the option "Show 'Multilingual Content Setup' meta box on the post edit screen" in WPML → Settings → Custom Fields Translation. 2. Edit the portfolio post in the original language. 3. In the custom fields section, adjust the necessary custom field to "Copy". 4. Update the translation by making a slight modification to the original page, saving it, navigating to the WPML translation editor, and completing the translation. For subsequent items, you only need to follow step 4.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
This page includes support tickets that are resolved and documented. Looking for tickets that are “in progress”? Visit the complete support tickets archive
