Problem: The client is experiencing an issue where the dialog for fixing translation credits opens and closes immediately with no result. Despite the site being fully functional and translations intact, the credits are not syncing, and it prevents new content translation. Solution: 1. Ensure the site has 45904 credits available by flushing any cache memory. 2. Unregister the site, create a new site key, and register the site again. 3. If the problem persists, follow these troubleshooting steps: - Create a full site backup. - Update any outdated plugins or themes. - Flush any cache memory. - Deactivate all plugins, including WPML ones. - Activate a default WordPress theme, like Twenty Twenty. - Reactivate the WPML plugins. - Check if the issue is resolved. - If resolved, reactivate the theme and then other plugins one by one to identify the conflicting plugin.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client needed to know how many credits were left for automatic translations in WPML and inquired about the details of the credits used. Solution: We informed the client that they have 1200 credits remaining. These can be viewed by navigating to WPML --> Translation Management --> Tools. Additionally, we clarified that the credits used for automatic translations on the site cannot be returned. It was also noted that the first 2,000 free credits provided each month do not roll over to the next month.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket.
You are trying to transfer remaining WPML credits after moving your site from localhost to a staging environment and need to switch the registered website from localhost to the staging site.
Solution:
We recommend following these steps to register your site with a new key after a full site backup (mandatory):
1. Go to your account page at https://wpml.org/account/sites/ 2. Delete the key for the site 3. Navigate to Plugins > Add New > Commercial tab 4. Click on "Unregister WPML from this site" 5. Refresh the page 6. Click on "Get a key for this site" 7. Copy the newly generated code 8. Return to Plugins > Add New > Commercial tab 9. Register the site with the new key
For more details, refer to the following documentation:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
