Problem: You are experiencing an issue where a single block template created in the Site Editor, when translated, receives a different slug, causing the front end page not to recognize the template. Solution: We recommend following the workaround described in our errata to address the slug mismatch issue. Please visit the following link for detailed steps: https://wpml.org/errata/template-is-not-applied-to-translated-page/ If the problem persists after implementing these steps, we encourage you to open a new support ticket for further assistance. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If you need further assistance, please contact us through our support forum: WPML Support Forum
Problem: You are experiencing issues with updating translations manually in Elementor for multiple pages and languages, and you are concerned about being charged additional fees for translation credits. You also mentioned problems with activating the OTGS plugin and a related issue with base64 encoded content. Solution: We are aware of the difficulties you are facing and plan to enhance the functionality in a future release of the Advanced Translation Editor. The specific issue with sending base64 encoded content to translation is also recognized and will be addressed in the upcoming WPML version 4.9.3.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues where the header and footer do not appear on translated pages using FSE pattern templates, it might be due to incorrect template assignment. Solution: First, ensure that the templates are correctly translated and check if they are assigned properly to the translated pages. This issue often arises when templates share the same slug or have very similar names. For more details, you can refer to our documentation on this known issue at https://wpml.org/errata/template-is-not-applied-to-translated-page/. In the specific case addressed, we manually edited the second language homepage and assigned the correct template, which resolved the issue. If you add a new language, you might need to manually assign the correct template to the translated pages as well. A permanent fix is planned for WPML 4.10. .
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
Problem: You need to solve an issue related to a fatal error with the flux checkout. Solution: We recommend trying the following workaround. First, ensure you take a backup of your site. Then, follow the instructions provided in this documentation: Flux Checkout Fatal Error.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client was experiencing issues with the WooCommerce Product Bundles plugin where bundled products were not being synchronized in translations. Solution: We recommended checking if the issue aligns with a known problem detailed on our errata page: https://wpml.org/errata/woocommerce-product-bundles-bundled-products-not-synced-in-translations/. Following this, we advised the client to: 1. Navigate to Dashboard > Products. 2. Open the edit screen of the original product and make a minor change (e.g., adding an extra space). 3. Save the changes, which should prompt an update icon beside the translation links indicating that an update is required. 4. Re-edit the translation to ensure it is 100% translated and save again. If this solution does not resolve the issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: You attempted to translate a page, but encountered an error stating that WPML cannot send some of the content for translation because it includes fields that are encoded. As a result, these fields were removed from the translation job. Solution: We have escalated this issue to our development team for further investigation. Meanwhile, we recommend you follow the workaround provided to handle pages with base64 encoded content. You can find detailed instructions on how to proceed by visiting the following link: WPML cannot send base64 encoded content to translation.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
