Problem: The client was attempting to import a glossary via WPML into their site but encountered an error. The main issues were related to the CSV file format, specifically incorrect headers, special characters, and possibly incorrect file encoding.
Solution: We advised the client to ensure the CSV file was properly formatted before import. Here are the steps we recommended: 1. Ensure the CSV headers match the language codes (e.g., EN, EN_US) and include a 'Description' column if used. 2. Verify that each row contains the term in the default language and that other language columns are filled or left empty if no translation is available. 3. Save the file as CSV UTF-8 to avoid encoding issues. 4. Remove any extra spaces, line breaks, or special characters from the headers and cells. 5. Use the 'Export glossary' function in WPML to download a correctly formatted CSV file as a template. 6. Re-import the glossary via WPML → Translation Dashboard → Translation Tools → Glossary → Import glossary.
If these steps do not resolve the issue, we recommend opening a new support ticket for further assistance. It's also advisable to check the related known issues and ensure all themes and plugins are updated to their latest versions. If further help is needed, please contact our support at WPML support forum.
Problem: The client is unable to edit their website using the Divi Builder. Solution: We tested opening a page with Divi Builder while WPML was active and found no issues. We recommend the client to check if the problem persists and if so, to provide URLs or screenshots where the issue occurs. If the issue has resolved itself as mentioned, no further action might be needed. However, if problems continue, we suggest checking for any known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed.
If this solution does not apply or is outdated, please open a new support ticket at WPML support forum for further assistance.
Problema: El cliente está experimentando una redirección inicial con JS cada vez que un nuevo visitante llega a su sitio web, especialmente en portugués, usando WPML en modo multidominio. Está preocupado por el impacto que esto podría tener en el SEO de su página. Solución: Primero, verificamos que WPML no realiza redirecciones automáticas que no estén configuradas por el usuario. Sugerimos revisar si la opción de redirección automática basada en el idioma del navegador está activa siguiendo esta guía: https://wpml.org/documentation/getting-started-guide/language-setup/automatic-redirect-based-on-browser-language/. Si esta configuración no está activa y el problema persiste, es probable que la redirección de JS se deba a otra configuración o plugin en el sitio. En este caso, recomendamos desactivar temporalmente otros plugins para identificar el conflicto o revisar el código JS personalizado que podría estar causando la redirección.
Si la solución proporcionada no resuelve el problema o si la información parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, por favor visita nuestro foro de soporte en https://wpml.org/es/forums/forum/ayuda-en-espanol/.
