Problem: The client is experiencing issues with duplicating images and some information from the original products to their translations using WPML's Translation Management. This problem occurs despite the products being duplicated correctly for most items. Solution: First, ensure that the WooCommerce Multilingual plugin is active on your site, as it is crucial for proper functionality in different languages. If it's not installed, you can add it via "Plugins > Add New > Commercial tab". Next, verify that the option to copy the image to the translation is enabled for the product by following these steps: - Open the default product in the WordPress editor. - In the language meta section, ensure that the options shown in this screenshot are selected. - Update both the product and its translation. - Clear the caches from the site and browser. If images still do not appear in the translations, proceed with these additional steps: - Navigate to `WPML > Settings`. - Scroll to Media translation and click on the "Start" button, ensuring that these options are selected. If the issue persists, it might be due to outdated solutions or specific cases not covered here. We recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket for further assistance at WPML support forum.
Problem: The client is experiencing an issue where the product categories filter is missing in secondary languages when using Husky filters on their WooCommerce site. They expected to see all filters similar to the original language page but found that the filters were not displaying correctly. Solution: We identified that Husky filters might not fully support WPML's settings, which prevents the products from being linked to the translated categories. A suggested workaround is to duplicate the products to secondary languages without translating them immediately. Here are the steps to do this: 1. Go to WPML > Translation Management; 2. Use the filters to show only products; 3. Select the products you wish to duplicate; 4. Under the list, select "Duplicate content"; 5. Confirm. This should make the product available for the translated categories. The client can later translate the products if desired.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
Problem: The client was unable to update or reinstall WPML after deleting it due to an unresponsive 'Unregister WPML from this site' button, following a URL change and database update on a multisite. Additionally, the client needed to activate a new WPML license purchased under a different account. Solution: We recommended the following steps to resolve the issue: 1. Deactivate all plugins to prevent any interference. 2. Install the Adminer plugin to access and modify the server database directly. 3. Delete the old site key from the server database to remove any conflicts with the new license. We asked the client to confirm that they have a backup before proceeding with these steps. After these adjustments, the client should attempt to register the new site key.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend opening a new support ticket. Additionally, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum.
