Problem: The client reported that editors set as both translators and translation managers are incorrectly labeled as 'false' translation managers and are unable to translate WPForms forms. This issue arose after updating to WordPress 6.8.1 and the latest versions of WPML plugins. Solution: We investigated the issue and found that the 'false' label appeared because user profile pictures were disabled on the site. We provided two options: 1. Ignore the 'false' label. 2. Enable user profile pictures to resolve the labeling issue. For the inability to translate WPForms forms, it was determined that this issue was not related to WPML. We recommended checking with the theme or other plugins that might be affecting this functionality.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/.
Problem: The client is experiencing an issue where the Swedish WPForms form sends an English confirmation email instead of Swedish, despite using WPForms Multilingual and WPML. This occurs even when other plugins and custom code are deactivated. Solution: The issue arises because the email address used to send the form is associated with a WordPress user account set to English in the WP language settings. This setting affects the language of the confirmation email, even if the form is sent while logged out. To ensure the confirmation email is sent in the correct language, use an email address that is not associated with a WordPress user, or use a non-WP user email like Gmail for testing. Updating the WPML plugin and add-ons to the latest version (4.7.2) might not resolve this specific issue but is recommended for general improvements and bug fixes. Instructions for updating can be found here: http://wpml.org/faq/install-wpml/.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: If you're experiencing issues with incorrect repeater field labels in confirmation emails when using WPForms with the WPForms Multilingual plugin, such as seeing labels like 'Field ID #6_2' instead of the correct form labels. Solution: We recommend following these steps to resolve the issue: 1. Ensure you back up your site for safety. 2. Navigate to
This change should correct the label display in your confirmation emails. Please try this solution and let us know the results.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
