Problem: The client is experiencing a significant delay when switching languages on their website, taking about 10 seconds. The issue seems to be inconsistent, as sometimes the language switcher works correctly. A potential cause identified is a Cloudflare firewall rule that blocks access to pages containing 'wp-admin' from non-Italian IPs. Solution: 1. We recommended the client to test the language switching functionality while being logged out to see if the issue persists. 2. We suggested deactivating the firewall temporarily to check if it resolves the issue. 3. We advised ensuring that the Ajax cookie is active in WPML -> Languages settings.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client is using ACF multilingual with WPML, and they encountered an issue where an image URL in a product category displays correctly in English, but when switching languages, the array containing the image URL becomes just a category ID in the translations. Solution: We recommended verifying the method used to call the field, suggesting the use of the approach detailed in the ACF documentation on image fields: https://www.advancedcustomfields.com/resources/image/#customized-display-array. Additionally, we provided a test site for the client to replicate the issue and further investigate the behavior of the image fields in a controlled environment. If the problem persists, we advised the client to adjust their code to check if the image field returns an ID and, if so, convert it to a URL using
wp_get_attachment_url
.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are unable to find where to sync product categories hierarchy among languages after the latest WPML update. Solution: We recommend you to synchronize your product categories hierarchy at WPML > Taxonomy Translation. For detailed guidance on translating WordPress taxonomies, please visit our documentation: Translating Post Categories and Custom Taxonomies.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
