bhavani-shankarS-2

Problem:
If you're experiencing an issue where your credit balance is not updating after making a payment on your WPML plugin, it might be due to the type of credit system used on your site.
Solution:
We recommend checking if your site uses a pay-as-you-go credits model. In this model, the charges for credits already used are applied in the following month. Therefore, any payment you make will be for the credits that have already been consumed up to the date of the payment. For instance, if you made a payment, it would cover all the credits used until a specific future date (e.g., 2024-12-05), and your used credits would then reset to 0. This means that the payment will not immediately reflect as an increase in your current credit balance on the dashboard since it's intended to clear the consumed credits.

If this explanation does not seem to apply to your situation, or if you find the information possibly outdated or not relevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if you need further assistance, please do not hesitate to open a new support ticket with us at WPML support forum.