Problem: The client was unaware of an auto-renewal subscription with auto-payment for a plugin that has not been used for the past six months and no longer wishes to use the solution. Solution: If you're experiencing a similar issue with an unwanted auto-renewal subscription, we recommend you directly contact us https://wpml.org/home/contact-us/contact-form/. Our team will assist you.
We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
Problem: The client was unable to display a product video on the translated pages of their website. Solution: We resolved the issue by setting the
woodmart_wc_video_gallery
custom field to 'copy' and then updating the products in the default language. We recommend you check if the translated product's video now displays correctly.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are trying to update texts, but WPML is not showing translations of the updated text. Specifically, the translation editor displays old texts instead of the updated ones, although some sections like the Dutch translation in the ingredients section are updated. Solution: First, we purged the SG Cache to ensure no cached content interferes with the updates. Next, we suggest making a minor edit to the product and updating the English translation to check if the translation editor reflects these changes. If the custom tab content that was removed is still showing, it indicates the cache purge was successful. You should then update the translation for other languages and verify in the translation editor. If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if further assistance is needed, please open a new support ticket.
