Problem: The client is trying to translate the words "Next" and "Previous" using WPML String Translation but is having difficulty finding the correct strings due to multiple occurrences. Solution: We recommend searching for the strings within the WPML String Translation interface and filtering by the theme domain. This will narrow down the results and help identify the correct strings to translate. For detailed guidance on how to find and translate strings, please refer to our documentation on String Translation.
If this solution does not apply to your case because it might be outdated or not relevant, we suggest opening a new support ticket. We also highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.
Problem: The client is trying to translate the image caption in a carousel that was added using the Spectra Pro theme. Solution: We recommend the following steps to translate the image caption in the carousel: 1. Go to the page with the carousel and click "Edit Page" from the WordPress top bar. 2. Navigate to the carousel section and click on it to reveal the image text, as shown in the attached image. 3. Edit the text and update the page. 4. Switch the language of the page using the language switcher in the WordPress admin top bar to translate for other languages.
If these steps do not resolve the issue, we suggest setting up a staging site and providing us access to it, so we can further investigate without affecting the live site.
If this solution does not seem relevant to your situation, please open a new support ticket with us.
Problem: The client was unable to translate some text even after scanning all plugins and themes, and the text was not found in the string translation. Solution: 1. We asked the client to check the WPML -> Translation Management and complete the translations for the items that were not yet translated. 2. We provided a video tutorial (https://monosnap.com/file/m87eI4FwbgjlibR9T4mOval4QI83Zi) and instructed the client to go to the specific language and edit its translation as shown.
If you're experiencing a similar issue, we recommend you to follow these steps: - Check the WPML -> Translation Management section and ensure all translations are completed. - Refer to the provided video tutorial to understand how to edit translations for a specific language.
Problem: The client was unable to translate some text within a page using the WPML plugin, even after checking the page and string translation sections for both Traditional and Simplified Chinese.
Solution: We registered the custom Gutenberg info box block by adding the following code to the Custom XML Configuration in WPML settings:
After adding the code, we updated the contact page in the default language and then updated the translations. We recommended checking if the contact page is now correctly translated. For more information on registering custom blocks, we advised consulting the guide: Make Custom Gutenberg Blocks Translatable.
