corradoM-5

Problem:
You are trying to translate content using a plugin compatible with WPML, but the theme support has indicated no actions are needed on their part. You are seeking assistance for the correct configuration of the plugin.
Solution:
The content you referred to is within an 'About' widget created by the theme. All theme widgets (as shown in your screenshot) need to be made compatible with WPML by following this procedure. If the theme authors claim everything is in order, they might have made a mistake or they might believe that the only way to translate with WPML is manually, in which case you cannot use the translation editor.

If this solution does not resolve your issue, or if it seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.