Problem: The client was trying to hide a language and save the settings, but encountered a blank page. Additionally, when attempting to add/remove a language, the page got stuck on 'Downloading translations... Please don't close this page.'. Solution: We recommended the client to first deactivate all plugins except WPML to check if the issue persists. If the blank page still appears, it indicates a PHP error. To diagnose this, we advised enabling debugging in the WordPress configuration. This involves editing the
wp-config.php
file to set
define('WP_DEBUG', true);
and
define('WP_DEBUG_LOG', true);
, which logs errors to a
debug.log
file in the
/wp-content/
directory. For detailed steps, visit WPML Debugging Documentation. After enabling debugging, if errors are identified, we suggested deactivating all plugins and reactivating them one by one to pinpoint the problematic plugin. We also advised backing up the database before making these changes.
If this solution does not resolve the issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If problems persist, we highly recommend opening a new support ticket for further assistance.
