Problem: If you're trying to enable Redis on your website and find that you cannot save products normally, where the page gets stuck and does not redirect to the translation successful screen, even though the product saves correctly in the background. Solution: We recommend checking our known issues with Redis cache at this page. Additionally, download the necessary file from this link and add it to the appropriate folder on your server. After doing so, please clear your cache and test the functionality again. It might also be helpful to share your Debug information with us to better understand your site's configuration. You can find a detailed explanation on how to provide this information at this link.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend opening a new support ticket. Please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please contact us at WPML support forum.
Problem: The client is trying to clean up their wp_options table and is unsure about deleting or disabling autoload for WPML-related options. They are particularly concerned about the option '_wpml_jobs_not_notified' which is large in size. Solution: 1. We advised the client not to delete essential WPML options or disable their autoload as they are crucial for WPML's functionality. 2. The '_wpml_jobs_not_notified' option stores temporary data about translation job notifications. It can be safely deleted if the client is not using WPML's Translation Management to connect to a translation service or assign translations to local translators. Deleting this option will not cause issues if the client decides to use WPML Translation Management in the future, as WPML will recreate the option as needed. 3. This option will likely regenerate if new translation jobs are created, but since all jobs are completed, it shouldn’t grow significantly unless new jobs are assigned. 4. The option remains because WPML doesn’t automatically remove completed jobs from the database, and it keeps metadata for completed jobs in case they need to be referenced later.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where a non-existent review and a one-star rating are displayed on their WordPress site, despite the database showing zero reviews and ratings for all translations of the product. Solution: We recommend that you first ensure you have a full backup of your website. Then, deactivate WPML and related plugins to check if the review and star rating still appear. This step will help determine if the issue is related to WPML or another aspect of your site.
If the problem persists, it might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem:
Client is getting following PHP error with WPML Sticky Links plugin, on PHP 8.x:
PHP Deprecated: Automatic conversion of false to array is deprecated in .../wp-content/plugins/wpml-sticky-links/classes/class-wpml-sticky-links.php on line 19.
If this does not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
