Problem: How to cancel a translation request sent to a translation agency when using Trados, where projects can only be deleted or completed, not canceled. Solution: If you need to cancel a translation request in Trados, you can either delete or complete the project in Trados. After handling it in Trados, follow these steps in WPML: 1. Go to WPML > Support > Troubleshooting and click on the option under "Reset professional translation state". 2. Identify the pages that are stuck. 3. Navigate to WPML → Translation Dashboard. 4. Resend the pages, and select "Translate myself". 5. Go to WPML → Translations Queue and complete the translations.
If this solution does not apply to your situation, or if it seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the issue persists, we highly recommend opening a new support ticket at WPML support forum.
