Problem: You are trying to use the Advanced Translation Editor on your site, but it is not working. Solution: We have identified that the issue was related to the user profile lacking a first name and last name. We recommend you add a first name and last name to your user profile to resolve this issue. Please check if this resolves the problem.
If this solution does not apply because it might be outdated or not relevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
