Problem:
If you're experiencing an Error 500 on your website and the server logs indicate 'Request exceeded the limit of 10 internal redirects due to probable configuration error' when WPML is activated, along with a database error mentioning an unknown column 'wpml' in 'where clause', this could be related to your theme or a custom modification within it.
Solution:
We recommend checking if the issue persists when switching to a different theme rather than 'saasmax_child2020'. The error suggests that the problem occurs during the loading of templates and execution of code associated with the 'saasmax_child2020' theme. Additionally, the database error indicates an incorrect call to a non-existent 'wpml' column in the 'W551je5v_postmeta' table.
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket. For direct assistance, visit our support forum.
Problem: The client was unable to locate all of their support tickets and needed assistance in finding them. Solution: We informed the client that they were currently engaged in a live chat session with one of our colleagues, which is why they could only see one support ticket. We clarified that live chat sessions are not listed as tickets, which is why they were seeing only one ticket in their account. If the client is still having trouble finding their tickets or if they have any other questions, we advised them to let us know.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're still experiencing issues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket in the WPML support forum.
