Problem:
If you're experiencing an Error 500 on your website and the server logs indicate 'Request exceeded the limit of 10 internal redirects due to probable configuration error' when WPML is activated, along with a database error mentioning an unknown column 'wpml' in 'where clause', this could be related to your theme or a custom modification within it.
Solution:
We recommend checking if the issue persists when switching to a different theme rather than 'saasmax_child2020'. The error suggests that the problem occurs during the loading of templates and execution of code associated with the 'saasmax_child2020' theme. Additionally, the database error indicates an incorrect call to a non-existent 'wpml' column in the 'W551je5v_postmeta' table.
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket. For direct assistance, visit our support forum.
Problem: The client was unable to locate all of their support tickets and needed assistance in finding them. Solution: We informed the client that they were currently engaged in a live chat session with one of our colleagues, which is why they could only see one support ticket. We clarified that live chat sessions are not listed as tickets, which is why they were seeing only one ticket in their account. If the client is still having trouble finding their tickets or if they have any other questions, we advised them to let us know.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're still experiencing issues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket in the WPML support forum.
Problem: The client is trying to use the automatic translation feature for pages but cannot find the option in WPML → Translation Management as shown in the tutorial.
Solution: 1. We recommend ensuring that the Automatic Translation Editor is enabled. This is necessary before using the automatic translation feature. 2. Check if you are currently using the Classic Translation Editor and switch to the Automatic Translation Editor if needed. You can find the instructions here: Advanced Translation Editor documentation. 3. If you have the Classic Translation Editor active, you can switch to the Automatic Translation Editor by following this guide: Using the Translation Editor documentation.
If this solution does not seem relevant to your issue, please do not hesitate to open a new support ticket with us for further assistance.
Problem: The client is unable to translate pages using WPML; clicking the "+" icon to translate a page does not trigger any action. Solution: 1. We changed the translation mode to "Translate what you choose". 2. We then attempted to translate the mentioned page, and the translation editor opened correctly. 3. We recommend the client to verify if the translation editor opens for them now. 4. If further adjustments are needed, the client should go to WPML -> Settings -> Translation Mode to ensure the correct settings are applied.
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