Problem: The client needs assistance with disabling the 'pay as you go' option and removing credit card information from WPML. Solution: If you're experiencing this, we recommend you follow these steps to disable the 'pay as you go' subscription: 1. Navigate to WPML → Translation Management. 2. Click on the Tools tab. 3. In the Pay-as-you-go account details section, click the 'Stop using pay-as-you-go' link. You will receive a final bill for any credits used since your last invoice. Since WPML does not store your credit card information, disabling 'pay as you go' will also remove this information. Payments are processed securely via Stripe.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
