Problem: The client was unable to access the Arabic version of their products and the footer was displaying in English instead of Arabic on their multilingual site. Solution: 1. We identified that the issue with accessing the Arabic products was due to an incorrect translation of a string related to the customer review section. We corrected this translation, which resolved the access issue. 2. To fix the footer translation, we translated the slug of the footer saved in the theme's options. We followed the steps described in our guide on finding and translating strings that don't appear on the string translation page. You can find more details on this process here.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is experiencing issues with their Arabic pages not working correctly after using the auto-translate feature in WPML and is unable to translate the footer. Solution: We recommend the following steps to address the issue: 1. Navigate to WPML → String Translation. 2. Search for strings that contain the placeholder %s. 3. Verify that each translation includes the exact %s placeholder. 4. Use the filter by text domain and select Elementor to narrow your search. In this specific case, the string All %s was missing a placeholder in its translation, which we have corrected.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
