Problem: The client is experiencing issues with translating specific texts ('I would like to receive exclusive emails with discounts and product information', 'enter your email address', 'submit') on their website using WPML. These texts are part of a form created by the MailPoet plugin, which is not compatible with WPML.
Solution: We have identified that the MailPoet plugin does not support WPML for translating forms or other dynamic content. To resolve this issue, you will need to create separate forms for each language and manually translate the signup confirmation email, the Unsubscribe page, and the Manage Your Subscription page. Unfortunately, if the forms are not visible or manageable within MailPoet, you may need to seek further assistance from MailPoet support. Alternatively, we recommend considering other Email Marketing & Lead Generation plugins that are compatible with WPML for multilingual sites. You can find a list of recommended plugins here: https://wpml.org/plugin-functionality/email-marketing-lead-generation/.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client needed to update the URL base for Category links in the header from 'products' to 'product-category' and was unsure where to find the header definition in their layout. Solution: 1. We recommended updating the product's slug in the WordPress settings by navigating to Settings -> Permalinks. 2. After updating the slug, the next step involved translating it via WPML by going to WPML -> String Translation. 3. Additionally, to address the header strings and URLs, we advised navigating to String Translation and translating the necessary header strings and URLs.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for further assistance at WPML support forum.
Problem: The client was experiencing issues with products not displaying on the Brazilian and Arabic 'shop' pages of their multilingual website. Solution: We reviewed the situation and initially faced difficulties with logging into the backend due to incorrect password issues. After resolving the access issues, we confirmed that the products are now displaying correctly on both the Brazilian and Arabic shop pages. It appears that the client might have resolved the issue before our intervention. If you're experiencing similar issues, we recommend checking your login credentials and ensuring that your product display settings are correctly configured for each language. Additionally, verify that you have the latest versions of all themes and plugins installed.
Problem: The client is experiencing issues with managing user-related functionalities such as username or email, reset password, login, and return to shop on their site. Additionally, a translated string is not showing up. Solution: If you're facing similar issues with translated strings not appearing, we recommend enabling the auto-register feature to find other instances of the string that might not be showing up. You can learn how to enable this feature by following the steps outlined in our documentation: Enable Auto-Register Strings.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum.
