Problem: The client was unable to find new strings added to their theme for translation in WPML after updating the theme. The strings were not showing up in the WPML string translation scan. Solution: We recommended the following steps: 1. Ensure that the strings in the theme's PHP files are correctly formatted without any preceding backslashes in the function calls. 2. Modify the PHP file where the strings are added, specifically removing incorrect syntax or characters that might prevent WPML from recognizing these strings. 3. Rescan the theme for strings via WPML > Theme and plugins localization > Strings in the themes > Scan selected themes for strings. 4. Once the strings appear in the WPML string translation list, proceed with the translation.
If this solution does not resolve your issue, or if it seems outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client is unable to translate strings because they receive a message stating 'will be ignored, because translation is already waiting for translator.' This issue arose after attempting to send strings for translation without having credits. Solution: We recommend navigating to WPML > Translations and filtering by Strings. From there, you can take the job and translate the strings. For automatic translation in the Advanced Translation Editor, follow the steps outlined in our documentation: Automatically Translate Strings with WPML.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your current situation, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through the WPML support forum.
Problem: The client was unable to translate an updated Gravity Form despite having translation credits, encountering an error when attempting to review the translation. Solution: If you're experiencing this issue, we recommend that you ensure you are set as a local translator with the correct language pairs in your WPML settings. Here's how you can do it: 1. Navigate to WPML > Translation Management > Translators. 2. Verify that you are listed as a local translator and that the correct language pairs are assigned to you. For more detailed instructions, please refer to our documentation on setting up local translators and language pairs: https://wpml.org/documentation/translating-your-contents/how-to-set-up-local-translators-and-language-pairs/
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client wanted to edit the HTML markup of a Contact Form that had been translated into four additional languages but was unable to access the translations.
Solution: We informed the client that it is not possible to directly edit the translations of Gravity Forms. Instead, the client needs to update the form in the main language and then resend the form for translation. We provided a link to the documentation that explains the process: Gravity Forms Multilingual.
For the issue regarding some form dropdowns not being translated, we created a separate ticket to address that specific problem, as per our support policy of handling one issue per ticket. The new ticket can be found here: Gravity Forms dropdown translation issue.
Please note that the solution provided might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we recommend opening a new support ticket. We also highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please visit our support forum.
