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Problem:
The client noticed that two payments were debited from their accounts without one being refunded and requested a refund for one of the payments.
Solution:
If you're experiencing a similar issue with billing or need a refund, we recommend contacting our admin team directly. Please use the following form to reach out for assistance: https://wpml.org/home/contact-us/contact-form/
For any technical issues on your site, feel free to contact us.

If this solution is not relevant to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.