Problem: The client experienced a critical error on their website after restoring a backup from mid-December. The error was linked to the WPML plugin, which when disabled, resolved the error but removed the language switching option. Additionally, some products in the English version lacked size selection options, which were available in the Polish version. Solution: We recommended re-enabling the WPML plugins, including WPML String Translations and the WooCommerce Multilingual plugin, to address the critical error and restore language functionality. For the issue with product size options not appearing in the English version, updating the product from the default language (Polish) should resolve the issue. If the problem persists with other products, updating each from the default language is advised.
Please note that this solution might be outdated or not applicable to your specific case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying you have the latest versions of themes and plugins, and if necessary, opening a new support ticket at WPML support forum for further assistance.
Problem: If you're experiencing an issue where the English version of your store page is not displaying products and shows the message 'No posts were found for the provided query parameters,' it might be due to untranslated product category slugs. Solution: We recommend checking and translating the product category slugs in your store. For instance, if you're using Elementor, you can edit the English store page and add the translated slugs directly. After updating the slugs, ensure to resave the original language store page to maintain the correct display across different languages.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
