Problem: You are using the Flatsome theme and WPML String Translation plugin. On the WooCommerce product page, after updating the content in the 'HTML before Add To Cart button' section in the original language (Polish), the previous content is still displayed in Polish, while the updated and translated string appears correctly in all other languages. Solution: We recommend going to WPML > Support > Troubleshooting. Click the Show custom MO Files Pre-generation dialog box button and then click the generate option. This should fix the problem and is only needed once. Please ensure you do not touch other buttons on that troubleshooting page unless you have a complete backup of your website.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists. You can do so at WPML support forum.
Problem: You are experiencing an issue where the links within your custom dropdown menu (megamenu) created using a UX Block and translated with WPML still direct to the original language pages instead of the translated pages. Solution: First, ensure that the 'terms' shortcode parameter used in your menu is translated. Follow the detailed instructions on how to translate custom shortcodes with WPML here: https://wpml.org/documentation/support/language-configuration-files/translate-custom-shortcodes-with-wpml/. Next, add the following custom PHP code to your theme's functions.php file to make the 'terms' ID translatable:
This will allow you to translate the text and ID for your menu in the translated languages.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are unable to view comments under individual language filters in the WordPress admin dashboard, and comments are not visible on the website across any language versions, despite being approved and visible when viewing 'All Languages'. Solution: If you're experiencing this issue, we recommend you follow these steps: 1. Ensure you create a backup of your website, or ideally, test this on a staging version of your site to avoid any disruptions. 2. Navigate to your WordPress Dashboard > WPML > Support > Troubleshooting and click on the "Remove ghost entries from the translation tables". 3. Execute the following SQL command on your database:
DELETE FROM `np_icl_translations` WHERE `element_type` = 'comment';
Please try these steps and if the issue persists or the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket for further assistance at WPML support forum.
Problem: The client needed assistance with two issues: first, the European Union logo on their site was not changing to display "European Union" in the international versions of the site. Second, they were experiencing problems with having different contact forms for each language version of the site using UX Builder, as translations would revert to the default Polish version. Additionally, they inquired about handling forms from Pipedrive and Contact Form 7 plugin for different language versions.
Solution: For the logo issue, we did not receive information about the solution provided. Regarding the contact forms, we suggested two steps: 1. To translate the Webform URL, search for "HTTP" using the provided search form and replace the URL with the correct language form URL. 2. To have separate forms for each language, create a distinct form for each language. This approach is necessary because translating the form using WPML's contact option will not create separate versions for secondary languages. For more information on using Contact Form 7 with WPML, visit this documentation.
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket here.
Problem: The client is using the WPML Media Translation plugin with UX Builder and is facing issues with displaying different images for different language versions of the site. The images are not updating as expected. Additionally, the client had issues with a logo not changing to the correct language version and a contact form reverting to the default language.
Solution: 1. We recommended resaving the translated homepage, which resolved the issue for the three logos. 2. For the European Union logo not changing, the client managed to resolve this issue independently. 3. Regarding the new problem where the first of the three logos became invisible on other language versions, we suggested: - Checking if the image container is missing in the translated page editor, as this could be the reason for the invisibility of the logo. - Applying minor changes to the primary language (Polish) page and then retranslating the page to copy the missing container to the translated page.
If these solutions do not seem relevant or if you encounter further issues, please do not hesitate to open a new support ticket with us.
