[Cerrado] Split: WooCommerce emails are not being sent in the correct language.
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Hello, I have placed a test order on lkbell.es, with the website in Spanish and the order has arrived by email in English, a confirmation email should have arrived in Spanish, why is this? the main language of the website is Spanish
I understand the issue you're experiencing. It's possible that the translation files containing the translations for WooCommerce default strings are not being loaded, which might be causing this problem. Could you please try the following steps and check if that helps in solving the issue?
1. Go to WPML > Theme and Plugins Localization.
2. Make sure that the options shown in the enlace oculto">screenshot are also active on your site.
3. In the Load Textdomain box, enter the textdomain of the theme/plugin associated with the untranslated string.
4. Save the changes.
5. Once done, go to "WPML > Support > Troubleshooting".
6. Scroll down and click on the following buttons:
- Clear the cache in WPML
- Cleanup and optimize string tables
- Show custom MO Files Pre-generation dialog box (You'll see a popup when you click this button, click on the "Generate MO files" button within the popup and complete the process.)
After completing the steps above, clear the caches from both your site and browser, and then check the translated version again.
Additionally, please check this guide to understand the process of translating the WooCommerce email.
Let me know if the information above helps or if you need further assistance oin this matter. I will be happy to help.
i dont understand this: 3. In the Load Textdomain box, enter the textdomain of the theme/plugin associated with the untranslated string.
I have activated the boxes that you say and with the guide that you have given me, I don't see anything to translate WooCommerce → Settings and click on the Emails tab. Then, click Manage to edit the text of an email.
What I'm missing, everything is supposed to be translated automatically but this is not
What I meant is that in the "Enter textdomain" box, you need to enter the WooCommerce text domain ("woocommerce") and save the changes. This will ensure that the translation loads from the plugin's translation file, if available. This enlace oculto">screenshot should clarify the process.
To view the WooCommerce email strings in the String Translation, please confirm that you have entered data into the fields within each email template. Please refer to this screenshot for better understanding: enlace oculto
It's essential to note that placeholders won't be available for translation. For that reason, it is the primary requirement to enter data into each field within the Email template to be able to effectively translate them.
Afterward, rescan the "WooCommerce" Plugin for Strings via the "WPML > Theme and Plugin Localization" section. Once the scan is completed, search for the Email Strings in the Admin screen and include those strings for Translation. Please check the documentation below for a better understanding.
I hope the information above will help to translate the WooCommerce Email contents correctly. But, if you need further assistance or clarification, feel free to let me know. I'll be happy to help.
I left a screenshot, I did the scan and it didn't finish doing everything, so I reloaded the page and the orange numbers appeared in some plugins, I don't know if it's good or bad, it spent more than 30 minutes scanning files and it didn't finish. What is the next step to translate the emails sent to customers through WooCommerce?
Hi There,
I hope you're doing well. Apologies for the delay in responding as I was away for the weekend and on vacation.
If you’ve added text to the field withing WooCommerce Email template, as mentioned in my previous message, the string should appear in the String Translation section. Have you checked in either the String Translation or Admin Strings section?
If you're not finding the string, a closer inspection will be required to understand the root cause of the issue.
I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated.
You will find the needed fields below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.
IMPORTANT
-Please backup site files and database before providing us access.
-If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: enlace oculto
Hello There,
Thank you for sharing the access details.
I’ve checked the order details template (screenshot: enlace oculto) and found that text has been added in only one field, while the rest are blank. Please refer to this screenshot: enlace oculto.
The field that contains the text is correctly displayed in the String Translation for translation. So, could you please add content to the blank fields and then translate the email contents into English? This should resolve the issue.
Hello, I have already put it in Spanish, the automatic translation is activated, can you confirm that it has been translated into English and French automatically? If not, what should be done? With your confirmation I will do a test purchase to see the result, that is, if I buy on the page translated into Spanish, that the email that arrives is in Spanish and in the other languages in their corresponding language
I've checked, and the email content is now visible in the String Translation. Please note that although automatic translation is active on your site, strings won't be translated automatically until you send them for translation. For a detailed guide on how to set up automatic string translation, please refer to the guide below.
I hope the information in the guide will help. After the strings are automatically translated, you can make a test purchase to verify that the email content displays correctly in the language used for the purchase.
Let me know the update. I'll be happy to help if you need further assistance in this matter.
I have already done what you said, can you verify that the translation in strings is now done automatically and that the woocmmerce emails are translated?
I checked and found that not all the strings have been translated into the English language yet. Please check this screenshot: enlace oculto
Could you please carefully follow the instructions I shared in my previous response and translate the strings? You can open the String Translation, select the domain, and confirm whether the strings have been translated.
Translate all the strings first, then make a purchase in Spanish language followed by one in English lannguage. Afterward, check the invoice to ensure the email content displays correctly in the language used for each purchase.
Please follow the instructions carefully and let me know how it goes. If you need further assistance, I’ll be happy to help.
I have translated everything from WooCommerce as you indicate in the screenshot, now it should work fine?
Anyway, when I try to translate all the strings it gives me the error that appears on the screenshot and it doesn't let me translate, can it be fixed to translate automatically and not manually?
I checked the strings under the Invoice text domain, and all email strings are now correctly translated. The email should now display the content in the language in which the purchase was made.
Regarding the Warning you've encountered while sending other strings for translation - Please note that there is currently a limitation that means it is only possible to use automatic machine translation from the default language to secondary languages. this is going to be changed in the future version of WPML.
To proceed with the translation, you’ll need to set the source language of the strings to your default language, then send the strings for translation. Please check the guide below to understand the process of chaanging the source language of the strings.
Hello, I have done what you told me, the string that was in English was woo-product-filter, now it says that the source language is Spanish but everything that has to be translated is in English, I think this was not the result waited to get everything translated automatically
The text within the Woo Product Filter seems to be added in English, so it appears in English in String Translation. Changing the source language won’t be effective in this case, meaning you’ll see the English text in the Spanish version.
To resolve this, keep the source language as English as they are registered in English within the plugin and manually translate the relevant strings. It’s also worth noting that you don’t need to translate any promotional text or backend strings of the plugin. Just focus on locating the filter strings that appear on the frontend and manually translating them through String Translation by clicking the "+" icon under language flag. This is the only method available to translate the string, as the text is set to English by default in the plugin code.
I hope you can understand. Feel free to let me know if you need any assistance with this or if there’s anything else I can help you with!
Best regards,
Prosenjit
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