Problem: In the German version of a website, all bullet points are incorrectly aligned to the right side, which is typical for right-to-left languages, despite German being a left-to-right language. This issue is visible throughout the entire website. Solution: If you're experiencing this issue, we recommend first checking how the bullet points were created and ensuring there are no conflicting settings or styles specifically applied to the German version. Additionally, try disabling all plugins except WPML to see if the issue persists. This can help identify if any other plugin is causing the conflict. Remember to back up your database before making these changes. If these steps do not resolve the issue, the alignment can be corrected using CSS. Here is an example of CSS that you might use:
.de ul {<br /> text-align: left;<br />}
This CSS targets unordered lists (ul) with a class specific to the German language pages (.de) and aligns the text to the left.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues and verify that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket here.
Problem: The client is experiencing an issue where the Advanced Translation Editor (ATE) is not loading in the WordPress backend, showing only a loading screen. Additionally, there are PHP script peaks on the server CPU related to Elementor and WPML. Solution: 1. We recommended clearing the browser cache or trying to access the module from a different browser. 2. We identified that the issue might be related to a known problem with ATE freezing on certain browsers, which can be found here: https://wpml.org/errata/advanced-translation-editor-ate-freezing-issue-on-certain-browsers/. 3. If the client continues to experience performance issues between WPML and Elementor, we advised opening a new support ticket specifically for that issue, as per our Support Policy of handling one issue per ticket.
If the provided solution does not apply or is outdated, or if the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket in the WPML support forum: https://wpml.org/forums/forum/english-support/.
Problem: The client was experiencing issues with the German navigation menu and footer not appearing on most pages. Solution: We found that the problem was either due to incomplete translations or manual edits made to the German version of the pages. We recommend following these steps: 1. Edit the page with Elementor in the original language. 2. Save the changes. 3. Use the WPML editor (the arrows icon) to re-translate the page. If this solution does not seem relevant to your situation, please open a new support ticket with us.
Problem: The client created an advanced Navigation Menu (Mega Menu) with Elementor, translated it into Arabic, and published it. However, the menu still displayed the English navigation when viewed in Arabic, even after rebuilding CSS and clearing all caches.
Solution: 1. We recommended that the client should go to Appearance > Menus and manually translate the menus to Arabic. - For more detailed instructions, we provided a documentation link: Translating Menus Manually
2. Next, we advised editing the translated Elementor menu template to ensure the correct Arabic menu is selected.
3. We also noted that the client should not edit templates or content directly in the Arabic language but instead use the WPML editor to translate content. We warned that mixing manual edits with the translation editor method could lead to issues. - We provided another documentation link for guidance: Translate Elementor Templates
4. To resolve the issue, we edited the header template in English via Elementor, saved it, then used the WPML editor to re-translate the template and saved it again.
If this solution does not seem relevant to your situation, please open a new support ticket with us.
Problem: The client was experiencing a fatal error when activating string translation for the German language, causing the German translation to fail. Additionally, there was an issue with the menu not being translated. After a fix, large portions of the content on the German pages were missing, except for the homepage. The same problem occurred with the Arabic translation. Solution: 1. We identified that the pages were stuck in review mode, indicated by the eye icon, which meant they were not published. We resolved this by reviving and saving the pages, which made them appear correctly. 2. We advised the client to either: - Switch back to Translate Everything mode, set it to publish translations immediately, and resend the pages for translation via WPML > Translation Management. - Or, continue using the current mode (Translate what you choose), send the pages for translation via Translation Management, take them from WPML > Translations, and translate them there. We provided links to documentation for further assistance:
