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Problem:
The client needed assistance with an issue related to WPML currency settings.
Solution:
We recommended continuing the discussion on the existing support ticket specifically opened for this issue. For further details, please visit the support thread at https://wpml.org/forums/topic/wmpl-currency/.

If this solution does not apply to your case, or if it seems outdated, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/.

Problem:
If you're experiencing issues with the Advanced Translation Editor (ATE) where translation jobs intermittently fail, particularly when sending products for translation to Arabic, and the request payload incorrectly contains:

"language_code": "callable"

instead of:

"language_code": "ar"

This error leads to translation jobs being created successfully but then failing or behaving inconsistently afterward.
Solution:
We recommend checking if this issue is similar to one previously reported. You can follow the ongoing support in your original ticket here:
https://wpml.org/forums/topic/i-am-getting-issue-with-automatic-trasnlations/

If this solution seems outdated or not applicable to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.

For further assistance, please contact us through the WPML support forum.

Problem:
The client reported that WPML has been displaying fields in the translation interface related to the 'spacer' element from Elementor, which was not initially present but appeared recently.
Solution:
We recommended the client to ensure that both their development and production environments are identical in terms of plugins, configurations, and server settings. We suggested performing monthly maintenance and updates to keep the system up-to-date. After the client performed these updates and forced a refresh of the WPML translation status on the affected pages, the issue was resolved. If you're experiencing this issue, we recommend ensuring your environments are consistent and performing regular updates. If the problem persists, consider refreshing the WPML translation status on the affected pages.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

Problem:
The client reported that several plugins were not functioning correctly on the English version of their website, and templates were not displaying properly in both English and Arabic. Specifically, when WPML was enabled, the homepage displayed a 'Page not found' error, but when WPML was disabled, the homepage loaded correctly in Arabic (the default language).
Solution:
We asked the client to describe the issue step-by-step and to increase the WordPress memory limit by adding the following to their wp-config.php file:

/* Memory Limit */<br />define('WP_MEMORY_LIMIT', '256M');

After reviewing the site's configuration and running some troubleshooting steps, we identified that the 'admin_texts_show_on_front' string was incorrectly translated in WPML's String Translation. We deleted this string and disabled the redirection, which resolved the homepage loading issue. We then applied the same solution to the production site.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.