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Problem:
The client is trying to use WPML's Advanced Translation Editor and Automatic Translations for translating content from English to French, but not from English to Canadian English. They are concerned that the Advanced Translation Editor might automatically translate English (Canada), which is mapped to the default language of the site and should not be auto-translated according to WPML documentation.
Solution:
We advised the client to manually control the translation process to avoid automatic translation for English (Canada). This can be achieved by:
1. Activating the option in WPML -> Settings to control which content is sent for automatic translation.
2. Using the WPML -> Translation Management to filter content by the original language (English) and manually sending it for automatic translation in French.
For English (Canada), since automatic translation is not supported due to its mapping to the default site language, it is not necessary to map it for automatic translation unless desired by the client.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.

Problem:
The client created a Gravity Form using the Gravity Forms Survey Add-On plugin and encountered an issue where the form sends all data correctly in English via email, but not in Arabic. When the form is submitted in Arabic, the data is not being sent in the emails.

Solution:
We first verified that the issue was not related to email content being different between languages by using the "Log Emails" plugin. Both English and Arabic emails had the same content, and form entries were created correctly in both languages. We then identified that the Gravity Form had not been translated, and the notification emails were missing the

{all_fields}

tag. To resolve this:
1. We translated the Gravity Form and added the

{all_fields}

tag to the existing notifications.
2. We added another notification with the

{all_fields}

tag for testing.
3. We created a new test page, added the form, and translated this page as well.
After these adjustments, the form submitted correctly in both languages, and the received emails contained all the information in the respective languages. However, there was a note that the HTML formatted email had a design problem, which is not related to WPML but may affect how content is displayed.

If this solution does not resolve your issue or seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.