Problem: The client was concerned about managing translation credits between two websites, labmag.ch and labmag.entwicklung.xyz, which appeared to share the same translation memory. Solution: We confirmed that both websites indeed share the same translation memory. Therefore, managing credits for one will affect both sites equally. We advised that it is not possible to remove labmag.entwicklung.xyz from the translation memory as it was the original site where the translation was performed. This setup, where translations are done on a staging site and then moved to production, is quite common. If the client wishes to reorder the websites in the list, they can do so by disconnecting and reconnecting the websites, although this might not be necessary as it does not change the underlying functionality.
If this solution does not resolve your issue or seems irrelevant due to changes in WPML versions or your specific setup, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is unable to use AI translation credits despite having them assigned, as the settings indicate no credits available and automatic translations cannot proceed. Solution: 1. Log in to your wpml.org account and navigate to the Sites page. 2. Delete the site key for https://dev.mid-century-design.com by clicking the trash icon, which will return the assigned credits to your WPML.org account. More details can be found in this documentation: Why credits may be missing and how to fix it. 3. Log in to https://dev.mid-century-design.com, navigate to Plugins > Add New > Commercial tab, and click 'Unregister WPML from this site' if available. 4. Click 'Register WPML' and then 'Get a key for this site'. 5. After generating the key, assign the credits using the popup and confirm the assigned credits in WPML > Translation Dashboard > Translation Tools. 6. Copy the key, paste it back into the input box, and press the Register button. Additionally, our 2nd tier team has applied a fix to your account and the related ATE setup. Please clear your browser cache and test the issue again.
If the problem persists or the solution seems outdated or irrelevant, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
