Credits

Problem:
The client is experiencing an issue where credits assigned to their site are not reflected in the WPML dashboard.
Solution:
If you're facing a similar issue, we recommend you try re-registering your website with a new site key by following these steps:
1. Navigate to Plugins → Add New and click the Commercial tab. Then click Unregister WPML from this site.
2. Once the page loads, click on Register WPML. You will see a message asking you to enter the site key. Click on Get a key for this site.
3. In your WPML account, complete the site key wizard and set it to Production site.
4. Copy your new key and paste it in the Commercial tab. After this, you can delete your old site key in the WPML account.
5. Assign the credits.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML Support Forum.

Problem:
If you're experiencing issues with your WordPress site not displaying credits in the WPML translation management tools, it might be due to a plugin conflict.
Solution:
We recommend deactivating the 'HelloPack Client' plugin to resolve this issue. After deactivating, you should be able to register WPML plugins and see the site prepaid credits correctly. If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.

Problem:
The client is experiencing an issue where their website is not detecting the available translation credits despite having sufficient credits. The website continuously prompts for more credits, and clicking the option indicating that credits have been added does not resolve the issue.
Solution:
If you're experiencing this issue, we recommend you try the following steps to resolve it:
1. Log in to your WPML.org account and navigate to the Sites page.
2. Delete the existing site key.
3. Log in to your site, go to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if it exists.
4. Click the Register WPML link.
5. Click the Get a key for this site link. This will generate a new key for your site, and you can assign the credits using that popup.
6. Copy the new key, paste it into the input box on your site, and press the Register button.
Additionally, to ensure WPML and other plugins operate smoothly and to avoid unexpected errors, add the following line to your wp-config.php file to increase the WP memory limit:

Place this line right before:

You can confirm the WP memory settings from the WPML >> Support page.

If this solution does not resolve your issue or if it seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.