Problème : Le client tente de traduire son site web et constate une incohérence entre les crédits de traduction automatique affichés dans son compte WPML (59 060 crédits) et ceux indiqués dans l'interface WordPress (aucun crédit disponible), malgré une utilisation partielle des crédits.
Solution : 1. Vérifiez le solde de vos crédits et l'historique d'utilisation directement depuis votre tableau de bord WordPress : - Allez sur WPML → Translation Dashboard → Translation Tools. - Cliquez sur l'onglet Automatic Translation Usage pour voir une ventilation des crédits consommés. 2. Assurez-vous que le nom de domaine est correctement enregistré et à jour dans les paramètres de WPML : - Visitez https://wpml.org/account/sites/ - Supprimez et réenregistrez la clé du site si nécessaire.
Si cette solution ne résout pas votre problème ou semble obsolète, nous vous recommandons de vérifier les problèmes connus, de confirmer que vous avez installé les dernières versions des thèmes et plugins, et d'ouvrir un nouveau ticket de support si nécessaire. Pour une assistance plus rapide, vous pouvez suivre votre ticket sur notre forum de support.
Problem: The client was unable to transfer translation credits from a staging site to the main domain using the WPML plugin. The documentation appeared outdated, and the client's account environment did not display the option to transfer credits or manage URLs effectively.
Solution: We advised the client to check for browser extensions that might interfere with the site's functionality and recommended trying a different browser or device. We moved 1852 credits back to the client's WPML.org account, bringing the total to 22982 credits. We confirmed that the credits were visible in the client's account and addressed the client's concerns about the limitations of an End-user type account. For further changes, such as modifying the domain or upgrading the subscription, we directed the client to the relevant documentation on transferring account renewals (https://wpml.org/purchase/transferring-account-renewals-to-your-clients/) and refunds (https://wpml.org/purchase/refunds/). If the solution provided here does not resolve your issue or seems outdated, we highly recommend checking related known issues (https://wpml.org/known-issues/), verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problema: Después de migrar un sitio de desarrollo a producción, los créditos de WPML para traducción automática desaparecieron y no se mostraban correctamente en el nuevo sitio de producción, a pesar de haber añadido créditos adicionales. Solución: Si estás experimentando un problema similar con la desaparición de créditos de WPML tras una migración, te recomendamos seguir estos pasos para recuperar y asignar correctamente tus créditos: 1. Accede al panel de administración de tu sitio de desarrollo. 2. Navega a WPML → Translation Dashboard → Herramientas. 3. Busca la opción para transferir créditos a WPML.org y reintroduce los créditos que aparecen asignados a ese sitio. 4. Una vez transferidos, desregistra el sitio de desarrollo desde WPML → Soporte. 5. Registra tu sitio de producción y asigna los créditos desde WPML.org. 6. Activa el Editor de Traducción Avanzado de WPML para habilitar las pestañas de gestión de créditos. Si los pasos anteriores no resuelven el problema o la opción de transferencia de créditos no aparece, es posible que necesites asistencia directa para reasignar los créditos manualmente. En ese caso, te recomendamos abrir un nuevo ticket de soporte. Además, te sugerimos revisar los problemas conocidos relacionados, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de temas y plugins. Si necesitas más ayuda, no dudes en contactarnos en nuestro foro de soporte.
Problem: The client recently purchased the Multilingual CMS plan with 90,000 automatic translation credits but found that their account shows 0 available credits and only 48 credits assigned. They were unable to find or activate the included credits in their WPML account. Solution: 1. We clarified that the site has already used 92,836 credits for translation, with the following assignments: - 10,000 credits - 24,736 credits - 10,000 credits - 45,264 credits The client can view more about the translated content under WPML -> Translation dashboard -> Translation Tools tab. 2. We recommended increasing the WordPress memory limit to at least 128MB, as per our minimum requirements (https://wpml.org/home/minimum-requirements/). The client can add the following code to their wp-config.php file:
This code should be added above the line /* That's all, stop editing! Happy blogging. */ The WordPress memory limit can also be verified in WPML -> Support.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: El cliente está experimentando un cobro inesperado de 43 euros en su cuenta y no comprende por qué se ha generado este cargo, ya que no ha solicitado servicios de traducción automática. Solution: 1. Verificar si se han realizado traducciones automáticas en el sitio. Se proporcionó un enlace para revisar las traducciones realizadas. 2. Consultar la documentación sobre la traducción automática en WPML para entender cómo funciona este servicio: https://wpml.org/es/documentation-2/traduccion-automatica-para-contenido-de-wordpress-con-wpml/ 3. Si la traducción automática está activa, recomendamos desactivarla siguiendo estos pasos: Ir a WPML -> Panel de Traducción -> Desactivar en el banner superior. 4. Para continuar con traducciones manuales, editar el contenido en el idioma original y seleccionar el icono de traducción, o ir a WPML -> Panel de traducción y asignarse la traducción manualmente. 5. Verificar con otros administradores del sitio si alguno activó la traducción automática sin notificar.
Si esta solución no resuelve tu problema o si la información parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos en https://wpml.org/known-issues/ y asegurarte de que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, visita nuestro foro de soporte en https://wpml.org/es/forums/forum/ayuda-en-espanol/.
Problem: The client is experiencing an issue where their site is showing as inactive in their WPML account despite attempts to deregister, re-register, and update plugins. They are also trying to add credits and translate pages. Solution: We discovered an old registration for the client's website associated with another WPML account. We have taken action to resolve this from our side. We ask the client to check if their site now appears as registered and confirm the credit allocation, which should be 30,000 credits on their WPML.org account, with 58,744 credits assigned to their site. If the problem persists, the client should provide a screenshot of their account pages from https://wpml.org/account/sites/ and https://wpml.org/account/manage-credits/. Additionally, we recommend backing up site files and database before providing access for further assistance. For privacy and security policies, please visit https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client was trying to switch from a pay-as-you-go model to using existing prepaid credits for automatic translation on their website. After re-adding the website, it incorrectly deducted 60k credits and continued to show as pay-as-you-go, despite attempts to use prepaid credits. Solution: 1. We confirmed that the pay-as-you-go subscription was canceled in our system, but an open bill was still pending. The client needed to access the payment via a provided Stripe link to process the payment. 2. We transferred the credits from the old site URL to the new one after confirming the relationship between the old and new URLs. 3. The billing team eventually canceled the old bill, allowing us to deduct the cost from the available pre-purchased credits. 4. The client should now be able to use automatic translation with the prepaid credits. If further issues arise, we recommend visiting our support forum for assistance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problème : Le client a utilisé 30 000 crédits pour des traductions qui semblent avoir été effectuées automatiquement et inutilement, entraînant une consommation rapide de crédits. Le client est également préoccupé par le nombre élevé de crédits nécessaires pour terminer les traductions. Solution : Nous avons vérifié les journaux de traduction et confirmé que 29 910 crédits ont été utilisés pour traduire certaines pages. Si ces pages n'étaient pas destinées à être traduites, il est important de désactiver l'option 'tout traduire automatiquement'. Pour ce faire, désactivez le bouton situé en haut de la page de gestion des traductions. Concernant l'estimation des crédits, DeepL utilise 2 crédits par mot, donc la traduction de 3597 mots en deux langues (DE et EN) devrait utiliser environ 14 388 crédits. Cependant, cela reste une estimation et le nombre réel peut être supérieur. Assurez-vous également de supprimer toutes les traductions en attente et de désactiver la traduction automatique pour mieux contrôler l'utilisation des crédits.
Si cette solution ne résout pas votre problème ou semble dépassée, nous vous recommandons de vérifier les problèmes connus, de confirmer que vous avez installé les dernières versions des thèmes et plugins, et d'ouvrir un nouveau ticket de support si nécessaire. Pour toute assistance supplémentaire, veuillez visiter notre forum de support.
