Problem: You are trying to set the order of product attributes on WooCommerce product pages to match the original language, but the order is reversed on translated pages. Solution: We recommend that you go to the WooCommerce backend under Products → Attributes. Here, you can drag and drop to set the correct order of attributes in the default language. After adjusting the order, please check if the translated product pages now reflect the correct order.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: You need to display different photos in the WooCommerce product image gallery for each language on your site using WPML. Solution: To achieve this, first click on the language flag in the WordPress top bar to access the post ID of the translated product. Each language uses its own database post ID. Then, open the translated product in the WordPress Editor where you can make changes directly. This process is standard in WPML as each translation is expected to be a 1:1 copy, carrying the same information across translations.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is experiencing an issue where WPML, when activated, prevents further reservations for the same dates after a booking is made on their WooCommerce Booking platform. For instance, if one snowmobile is booked for specific dates, those dates become blocked for all other snowmobiles. This issue does not occur when WPML is deactivated. Solution: We recommended the client to ensure they have followed all the steps in our guide for translating bookable products with WooCommerce and WPML. You can find the guide here: Translating WooCommerce Bookings with WooCommerce Multilingual. Additionally, we asked the client to provide details about any recent changes made to the site before the issue was noticed and to share access credentials for further investigation, ensuring that a full site backup is available or alternatively, to set up a staging site using the WP Staging plugin.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problema: Stai cercando di tradurre nuovi attributi aggiunti globalmente in WooCommerce usando WooCommerce Multilingual & Multicurrency, ma le traduzioni non vengono associate correttamente ai prodotti e rimangono in italiano. Soluzione: 1. Per gli attributi già esistenti, devi utilizzare WPML → Traduzione stringhe per impostare correttamente la lingua delle stringhe. 2. Per i nuovi attributi, aggiungi il seguente codice nel file
functions.php
del tuo tema per correggere la lingua predefinita degli attributi del prodotto:
/**
* Fix default language of product attributes
*/
add_filter( 'wpml_taxonomy_strings_source_language', function( $lang, $text, $name ){
global $sitepress;
if ( strpos( $name, "taxonomy singular name:" ) !== false ){
$lang = $sitepress->get_default_language();
}
return $lang;
}, 11, 3 );
I nostri sviluppatori stanno lavorando per risolvere il problema in una futura versione del plugin.
Se questa soluzione non risolve il tuo problema o sembra non essere più attuale, ti consigliamo di verificare i problemi noti e di assicurarti di avere installato le ultime versioni dei temi e dei plugin. Se il problema persiste, ti invitiamo a aprire un nuovo ticket di supporto.
Problem: El cliente no puede traducir automáticamente los slugs de páginas ya traducidas y enfrenta problemas con la carga de productos en la tienda en inglés debido a configuraciones incorrectas de slugs. Solution: 1. Para resolver el problema de carga de productos y traducción de slugs en WooCommerce: - Ir a Ajustes -> Enlaces permanentes -> Enlaces permanentes del producto y cambiar el slug de los productos o de la página de la tienda. - Navegar a WooCommerce -> WooCommerce Multilingual & Multicurrency -> Pestaña 'URLs de la tienda' y traducir el slug modificado. - Limpiar cualquier caché existente y verificar si los productos se muestran correctamente. 2. Para actualizar los slugs de traducciones anteriores: - Ir a WPML -> Configuración -> Opciones de documentos traducidos -> URL de página y seleccionar la opción 'Traducir'. - Actualizar todas las traducciones para reflejar los cambios en los slugs. 3. Si se desea actualizar manualmente un slug específico: - Editar el post/página en el idioma original y hacer un pequeño cambio en el contenido. - Guardar los cambios, luego usar los iconos de actualización de la traducción para añadir la traducción del slug. - Verificar el resultado.
Si esta solución no resuelve tu problema o parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.
Problem: The client is unable to see the 'Add to Cart' button on the translated product page in WooCommerce, even though the product is set to 'in stock'. Solution: 1. We requested temporary access to the client's site to investigate the issue further, emphasizing the importance of having a backup for security purposes. We recommended using the UpdraftPlus plugin for backup. 2. We advised setting both 'product_type' and 'product_visibility' taxonomies to 'not translatable' to ensure proper functionality across different languages. 3. For the multicurrency issue, we identified a misconfiguration and resolved it by unchecking the 'Show only products with custom prices in secondary currencies' option.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problema: Il cliente sta cercando di implementare l'arrotondamento per eccesso o per difetto per diverse valute su un sito in fase di sviluppo utilizzando WPML e non riesce a capire come configurare le funzionalità di arrotondamento. Soluzione: Per configurare l'arrotondamento per diverse valute in WPML, è necessario accedere alla sezione Multicurrency, selezionare 'Edit' per la valuta desiderata e attivare l'opzione 'Rounding to the nearest integer'. Questo permetterà di arrotondare i prezzi al decimale più vicino come desiderato.
Se questa soluzione non risolve il problema o sembra non essere più attuale, ti consigliamo di verificare le questioni note, controllare la versione del fix permanente e confermare di avere installato le ultime versioni dei temi e dei plugin. In caso di ulteriori difficoltà, ti invitiamo a aprire un nuovo ticket di supporto.
Problem: The client is facing an issue where the currency switcher on their website does not change the currency as expected, despite attempts to switch it. The issue occurs intermittently, as some users report that the currency remains the same even after selecting a different one. Solution: We recommend gathering more detailed information from the users experiencing the issue, such as their country of access. This information can help identify if the problem is related to specific regions. Additionally, we advise reviewing the setup of the currency switcher to ensure it is configured correctly. You can find the official documentation for setting up the currency switcher with WPML and WooCommerce Multilingual here: Multi-Currency Support for WooCommerce.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: After switching from 'WPML Multilingual & Multicurrency for WooCommerce' to 'CURCY - WooCommerce Multi Currency Premium', the client encountered issues with the secondary 'shop' page layout and the language switcher link not updating to reflect the new 'store' slug. Solution: The client resolved the issue by reinstalling the 'WPML Multilingual & Multicurrency for WooCommerce' plugin. This action corrected the language switcher link, syncing it with the updated page slug.
If you're experiencing similar issues, we recommend reinstalling the WPML plugin and verifying that all settings are correctly configured. Additionally, if this solution does not apply or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If problems persist, feel free to open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing an issue where the 'Add to Cart' buttons in a WooCommerce shop integrated with WPML/WCML are adding the wrong products to the cart across different languages. The buttons link to incorrect product IDs or to the base language product ID.
Solution: 1. Navigate to WPML → Settings → Custom Fields Translation. 2. Search for the custom field related to product IDs, such as 'woosb_ids' or 'product_ids'. 3. Set the relevant custom field to 'copy'. This ensures the product IDs are correctly synchronized across translations. 4. Save the changes. 5. Edit the original product (even a small change like adding a space) and save it. Then, update the translation via the WPML Translation Editor or Translation Dashboard to resync the product data. 6. Clear all website and browser caches, then test the 'Add to Cart' functionality in each language.
If the issue persists or if you are using any custom product types or WooCommerce extensions, it might be necessary to check for compatibility issues with WPML. In such cases, or if this solution does not resolve the issue, we recommend visiting our support forum for further assistance. Additionally, always ensure to check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins.
Problem: You are experiencing issues where your product category pages in Greek usually work fine, but sometimes redirect to a 404 error page. In English, most of the category pages often go to a 404 page. Refreshing the permalinks temporarily resolves the issue, allowing the pages to open correctly once. Solution: We recommend that you first try to resave your permalink settings. Go to your WordPress dashboard, navigate to Settings > Permalinks, and simply click 'Save Changes' without altering anything. This action often resolves issues related to unexpected 404 errors on multilingual sites. If the problem persists, it might be due to a compatibility issue with another plugin or the theme you are using. In such cases, we suggest performing a conflict test. Disable all other plugins except WPML and switch to a default theme like Twenty Twenty-One to see if the issue still occurs. If this resolves the problem, reactivate your plugins and theme one by one to identify the culprit. Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
