Problem: The client is experiencing issues with domain validation when saving settings in WPML and has trouble switching languages without logging in again. Solution: 1. For the domain validation issue, uncheck the "Validate" box next to the domain field and save the settings. This should allow the settings to be saved even if the domain is not validated. 2. For the issue with language switching, ensure that the 'Auto sign in and sign out' option is enabled. Also, check that the Site URL and WordPress URL under Settings > General are configured correctly, without discrepancies like one having a subfolder (e.g., "/en") and the other not. After making these adjustments, log out and then log back in from the main site.
If these steps do not resolve the issues, we recommend marking this ticket as resolved and opening a new ticket for each specific issue as per our Support Policy. This approach helps us focus on one problem at a time and allows other users to find solutions more efficiently.
Please note that the solution provided might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client was experiencing an issue with WooCommerce Subscriptions and WPML, even after implementing a suggested workaround.
Solution: We recommended updating the workaround code. Here is the step-by-step solution:
// WPML Workaround for compsupp-7065<br />function wpml_compsupp7065_filter_wc_subscriptions_site_url( $url, $path, $scheme, $blog_id ) {<br /><br /> // Define your list of allowed URLs - DO NOT add staging versions here<br /> $allowed_url_list = array(<br /> 'https://pulskuren.no',<br /> 'https://thepulsecure.com',<br /> // Add more URLs as needed<br /> );<br /><br /> // Get the current WordPress home URL<br /> $current_home_url = home_url();<br /> $current_home_url = parse_url($url);<br /> $current_home_url = $current_home_url['host'];<br /><br /> // Check if the current home URL is in the list<br /> foreach ( $allowed_url_list as $listed_url ) {<br /><br /> if ( str_contains( $listed_url, $current_home_url) ) {<br /> // Replace the $url variable with the listed URL<br /> $url = $listed_url;<br /> add_filter('woocommerce_subscriptions_is_duplicate_site', '__return_false');<br /> break; <br /> }<br /> }<br /><br /> return $url;<br />}<br /><br />add_filter( 'wc_subscriptions_site_url', 'wpml_compsupp7065_filter_wc_subscriptions_site_url', 10, 4 );
Please note that this solution might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket in the WPML support forum.
Problem: The client reported that after updating to the latest versions of the Buddyboss platform and Buddyboss theme, some translated strings were not displaying correctly on the frontend, despite being translated. The usual method of deleting the strings and rescanning the plugin was not resolving the issue. Solution: We provided the client with instructions on how to translate strings from the Buddyboss platform by directing them to our documentation:
The issue was resolved by updating WPML to the last version (v4.6.10).
If the provided solution is not relevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If you need further assistance, please do not hesitate to contact us in the WPML support forum.
Problem: The client is experiencing an error with Events Calendar Pro, Events Tickets Pro, and Virtual Events when using WPML with different domains per language. Solution: We recommend contacting the support team for Events Calendar Pro directly, as the issue pertains to how their software verifies licenses across different domains. They are best equipped to assist and provide a resolution.
If this solution is not relevant to your situation, perhaps because it's outdated or not applicable to your case, we encourage you to open a new support ticket with us. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and ensuring that you have the latest versions of themes and plugins installed.
If you need further assistance, please visit our support forum.
Problem: The client needed to display different logos for different languages/domains on a multilingual site using WPML and the Buddyboss theme. They managed to translate the logo using its ID, but the translated logo was overriding the default logo in the Buddyboss theme settings.
Solution: We asked the client to provide the media IDs for both the default language logo and the translated logo. We also requested temporary access to the client's site to investigate the issue further. We assured the client that we follow strict privacy and security policies when handling their information, as detailed at our privacy and security policy.
We reminded the client to back up their site before providing access and informed them that we would handle one issue per ticket to maintain focus and efficiency. We asked the client to open a new ticket for each unique issue they were experiencing.
If the solution provided here does not apply to your case, or if it seems outdated, we recommend checking the related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket in our forum at WPML support forum.
The client is experiencing multiple issues: 1) their domain thepulsecure.com is redirecting to pulskuren.no, 2) they encounter an error stating "Sorry, you are not allowed to preview drafts" when trying to review a translated post, and 3) the language switcher is only showing the Norwegian language.
Solution: We recommend the following steps:
1) Clear the cache of the website, both from website plugins and from the server.
2) Set the Language URL format to "A different domain per language" in WPML settings.
3) Flush the permalinks by going to wp-admin -> Settings -> Permalinks and clicking save. 4) Enable the option "Auto sign-in and sign-out users from all domains" in WPML -> Languages -> Language URL format, and make sure to log out and then log in again after.
Additionally, we suggest increasing the WP memory limit to at least 128MB, as per WPML's minimum requirements.
Also, we noticed from the debug info that the client was using multiple plugins related to caching:
- LiteSpeed Cache, Object Cache Pro, WP OPcache
We recommend disabling all non-essential plugins and clearing the server cache to check if the problem still occurs in a minimal setup. Ensure you have a full backup of your website before making any changes.
