Problem: The client is experiencing issues with transferring credits to their WPML.org account. Despite loading credits and attempting a transfer, the credits have not appeared in the WPML account, and an error message stating 'Cannot withdraw credits to wpml.org, please contact support' was received. The client tried removing and re-registering their site and re-entering the key, but the issue persisted. Solution: We recommend removing the domain from your WPML account by visiting https://wpml.org/account/sites/ and then adding it again to generate a new sitekey. Please share the new sitekey with us for further assistance.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
