Problem: The client reported issues with incorrect translations in the menu across all languages and problems with the placement and visibility of the language switcher, especially on mobile devices. Additionally, the flags added to the menu were causing the header to shift, and there were discrepancies in media visibility across different languages. Solution: 1) We corrected the menu translations. The client needs to manually edit the translated menus to include translations for specific strings like 'About Us'. 2) For the language switcher issues, we recommended checking the guide on language switchers to learn about adding them in different locations. 3) To address the footer not being translated, the client should navigate to Footer-> All Footers in their site's admin area and translate the footer. 4) For media not appearing correctly in other languages, we advised going to WPML-> Media Translation and referred the client to the media translation guide.
If this solution does not resolve your issues or seems outdated, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client reported that the contact form is not available in any language and there are issues with some images not being properly integrated into the page. Solution: If you're experiencing issues with your contact form not appearing in different languages, we recommend that you go to WPML-> Translation Dashboard, select the form, and send it for translation. For detailed guidance on translating forms, please refer to this guide.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: After switching the WPML setup to use a directory for the default language (/de/), the homepage content partially disappeared. The header, main navigation menu, and all Elementor images and sections are missing on the German homepage, affecting the SEO as Google now sees /de/ as the canonical homepage. Solution: The issue might have occurred due to the site's rewrite base changing when the default language directory was updated, causing some URLs, especially those in Elementor's internal data, to retain the old path. To fix this, you can use the following command if your site runs on WordPress with WP-CLI installed:
If WP-CLI is not available, consider using a plugin like Better Search Replace. Always ensure to back up your site fully before running these commands.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is using WPML with a custom theme (Nexis) and Elementor on their website. They are facing issues with language flags not displaying correctly on the Home and Contact pages in the German version and missing on all English pages. The flags appear correctly on other pages like 'Services' or 'Recruiting'. The sticky header displays the flags as expected. Solution: We recommended ensuring that the header templates used for the homepage or the contact page are fully translated. We advised following the method outlined in the WPML documentation for Elementor compatibility, which can be found here: https://wpml.org/documentation/plugins-compatibility/elementor/.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please do not hesitate to open a new support ticket for further assistance at our support forum.
Problem: The client was using the WPML plugin for automatic translation on their website. After an update, the website's appearance was compromised: gibberish text appeared, the header disappeared, and the logo and language flags were no longer visible. Solution: We recommended checking the website's backend to identify any broken image issues or incorrect configurations. We suggested providing temporary access (WP-Admin and FTP) to a test site where the problem has been replicated to allow for thorough troubleshooting. It's crucial to ensure that the site is backed up before making any changes to prevent data loss. We recommended using the UpdraftPlus plugin for backup purposes. Additionally, we split the ticket to address the specific request of moving the language switcher next to the search icon, which can be followed up on this link.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client needed to reinstate the language option next to the search icon on their website. During the translation process, the entire header was deleted, and although the flags were restored, they were incorrectly positioned and styled. Solution: We recommended the client to ensure they have a backup of their site, which can be done using the UpdraftPlus plugin. After confirming the backup, we provided custom CSS to correct the positioning and styling of the language switcher. Here is the CSS code we used:
.sitepress_container > .wpml-ls ul ul li a:hover::after {
background-color: transparent!important;
}
}
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You have activated full automatic translation using WPML and noticed that the entire design of your website is destroyed. Solution: We have reviewed your issue and it appears that the automatic translation feature does not affect the primary language, and therefore, should not cause any issues with your website's design. It is likely that the problem you are experiencing is related to caching. We recommend that you clear all caches on your website and check the page again using a different browser or device to see if the issue persists.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: The client is attempting to translate media on their WordPress site using WPML but encounters issues because the media is not translated. The Houzez Theme used by the client is currently not marked as compatible with WPML, which complicates the translation process. Solution: 1. To translate media elements, follow the steps in our official documentation: WPML Media Translation Guide. 2. Meta information for images (like alt and caption) will only be translated automatically if they are used on a page or post that is translated using the WPML Translation Editor. However, since the Houzez Theme is not compatible, we recommend translating this information manually within the media library or using WPML > Media Translation. 3. For images used as a background in page builders like Elementor, ensure they are part of the content to be translatable automatically. If the image is added as a style setting (e.g., background-image), it will not be translated automatically. 4. If encountering issues with theme compatibility, inform the Houzez Support about the issues between Houzez and WPML for further assistance.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: Wenn Sie versuchen, Änderungen an der primären Sprache Ihrer Website vorzunehmen, die automatisch auf die übersetzten Sprachen übertragen werden sollen, und feststellen, dass diese Änderungen nicht übernommen werden, obwohl die automatische Übersetzungsfunktion aktiviert ist, könnte dies an der Kompatibilität Ihres Themes liegen. Solution: Das Houzez Theme ist derzeit als nicht kompatibel mit WPML gelistet. Sie können die bekannten Probleme und Lösungsvorschläge hier einsehen:
Wir empfehlen, den Theme-Autor zu informieren, dass das Houzez Theme von unserem Compatibility Team als nicht kompatibel eingestuft wurde. Der Theme-Autor sollte sich mit unserem Compatibility-Team in Verbindung setzen, möglicherweise über unser Go Global Programm.
Falls diese Lösung für Ihr Problem irrelevant erscheint, weil sie veraltet ist oder nicht auf Ihren Fall zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen Ihnen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum: WPML Support-Forum.
