Problem: If you're experiencing an issue where your Arabic translated page has become smaller, it might be due to incorrect translation of placeholder strings such as %s or %1$s. Solution: We recommend you follow these steps: 1. Navigate to WPML >> String Translation. 2. Search for the %1$s string. 3. Correct its translation. After these adjustments, your Arabic language pages should be accessible without any issues. Please check and confirm.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are experiencing an issue where, despite completing 100% of the translations on your site, the status still displays as 'Translation' or 'In progress' and 'Translation required'. Solution: First, ensure that your WPML settings are correctly configured to automatically publish translations without requiring a review. If the settings are correct and the issue persists, it might be due to a temporary glitch or a need for updating your WPML plugin to the latest version. We recommend checking the related known issues and verifying that you have installed the latest versions of themes and plugins.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please open a new support ticket. We highly recommend visiting the WPML support forum for further assistance.
Problem: The client was experiencing issues with missing images on the French page of their website after using WPML for translation. Additionally, there were concerns about untranslated strings and the status of translations showing as 'In progress' or 'Translation required' despite completion. Solution: 1. To address the missing images, we advised the client to: - Switch to the translated categories in WPML and check if the images were missing. - If missing, manually add the images as they are set up in the original (English) version. - Verify if the images then appear correctly on the French page. 2. For the issue of untranslated strings and translation status, we recommended: - Updating the translations manually or sending them for automatic translation via WPML -> Translation Management.
If these steps do not resolve your issues or if the solution seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should these steps not be applicable, please do not hesitate to open a new support ticket at our support forum for further assistance.
Problem: You are experiencing missing images on the French page of your site after using WPML to translate it. This issue also affects other languages such as Portuguese, Portuguese (Brazil), Arabic, Russian, and Spanish. Solution: We recommend you navigate to WPML > Settings > Media Translation and click the Start button. Before clicking, ensure that all checkboxes above the button are activated. After initiating this process, please wait for the dialog to complete. If the images are still missing after this step, we advise you to open a new support ticket for further assistance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please contact us through our support forum at WPML support forum.
Problem:
After connecting the site to translation memory and retranslating the previously translated content was consuming the credits again.
The option to "Leave existing translations as they are" or "Overwrite existing translations" was not appearing.
Solution:
Please note that the said options may not appear if the content hasn't been translated already (like translating anew) or in the client's case, reinstalling WPML and connecting to existing translation memory which is somehow the same as you're translating new content.
In this case, please follow the exact steps, so your credits are not consumed and you get that "Leave existing translations as they are" option:
- Go to WPML -> Translation Management Dashboard.
- Select one of the content which show translated already (like there's a green tick mark under flags).
- And then select the content which needs translation and showing small red "i" in circle.
- Then select to translate automatically.
- Then select "Leave existing translations as they are".
- Then click "Translate" button.
Problem:
After translation client said that images were used wrongly in the translations.
Solution:
After very detailed investigation we found that the site had previously been translated and then refreshed without properly uninstalling WPML. This left so much corrupted data in the database that it was very difficult to deal with it. So we advised the client to fix the images manually.
However, we applied some WPML's Troubleshooting options to fix attached images, language information and etc.
Problem: The client is experiencing issues with Vietnamese pages not displaying correctly when using WPML on a WordPress site with WooCommerce. The error log indicates a PHP fatal error related to an unknown format specifier in a WooCommerce file, suggesting that placeholders like %s in strings might be incorrectly translated. Solution: We recommend checking the translations for accuracy in placeholders to resolve the issue: 1. Navigate to WPML → String Translation. 2. Filter results by the WooCommerce text domain. 3. Search for strings that contain the %s placeholder. 4. Ensure that the %s placeholder is correctly preserved in the Vietnamese translations.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: You are experiencing a 404 error on translated product category pages on your WordPress site, even after flushing the permalinks. Solution: We recommend following these steps to resolve the issue: 1. Navigate to WPML → Taxonomy Translation → Product Categories. 2. Ensure that all fields, including the Plural translation field, are properly filled in. 3. Complete any missing translations. After completing these steps, please check if the issue with the 404 errors on translated product category pages is resolved.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at our support forum.
Problem: The client reported that after using WPML to translate their website content, icons were not displaying correctly on the French version of the site. Solution: We reviewed the French page of the client's website and confirmed that the issue with the icons not displaying had been resolved. If you're experiencing similar issues with icons not displaying correctly on translated pages, we recommend checking the following: 1. Ensure that the paths to the icons are correctly translated and accessible. 2. Verify that there are no CSS or JavaScript conflicts affecting the display of icons on translated pages. 3. Clear your website's cache after making changes to ensure updates are visible. If the solution provided here is outdated or does not apply to your case, please visit our known issues page and confirm that you have installed the latest versions of themes and plugins. If the issue persists, we highly recommend opening a new support ticket for further assistance at our support forum.
Problem: If you're experiencing database errors on your translation dashboard with WPML when using a custom database prefix (not the default "wp_") and your site supports 30 or more languages, this might be due to hard-coded database prefixes in the WPML plugin code. Solution: First, ensure you have a full backup of your site. Then, navigate to the following files and make the specified changes:
LEFT JOIN wp_icl_translations target_t ON target_t.trid = source_t.trid AND target_t.language_code IN ({$gluedEscapedLanguageCodes})<br />LEFT JOIN wp_icl_translation_status target_ts ON target_ts.translation_id = target_t.translation_id
With:
LEFT JOIN {$this->queryPrepare->prefix()}icl_translations target_t ON target_t.trid = source_t.trid AND target_t.language_code IN ({$gluedEscapedLanguageCodes})<br />LEFT JOIN {$this->queryPrepare->prefix()}icl_translation_status target_ts ON target_ts.translation_id = target_t.translation_id
This modification ensures that the query uses the correct custom prefix instead of the hardcoded 'wp_'.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
