John-Pierre Cornelissen

Problem:
The client enabled the Advanced Translation Editor (ATE) on a site that previously used the Classic Translation Editor (CTE). They configured it to keep old CTE translations, only use ATE for new translations, and publish them without review. However, after restoring a backup and re-enabling ATE, the translations were stuck at 'In Progress' and not being published.
Solution:
We resolved the issue by cancelling and resending the specific translation task (in this case, from Dutch to Portuguese) for automatic translation. This action should resolve the publishing delay.

If you're experiencing similar issues with ATE translations not being published, we recommend trying to cancel and resend the translation tasks. If this solution does not apply to your case, or if it seems outdated, please check for related known issues at https://wpml.org/known-issues/, verify you have the latest versions of themes and plugins, and confirm the version of the permanent fix. If the problem persists, we highly recommend opening a new support ticket at WPML support forum for further assistance.

Problem:
The client reported that two Divi modules were not being translated on the front end, despite the translations being present in the Advanced Translation Editor (ATE). The issue was observed after adding translations for Arabic, Japanese, Portuguese, and Korean.
Solution:
We investigated the issue and discovered that the problem was caused by an emoji (🌿) within the text. This emoji interfered with the translation display. We removed the emoji from the text and re-translated the page into Japanese, which resolved the issue. Additionally, we noticed that the database collation sequence had reverted to utf8mb3_unicode_ci, which could potentially cause issues with character encoding. We corrected this by changing the collation back to utf8mb4_unicode_ci.

If you're experiencing similar issues, we recommend checking for any special characters or emojis in your translations that might be causing display issues. Also, verify the database collation settings to ensure they support extended character sets. For more detailed guidance, please visit our documentation on WPML documentation.

Please note that this solution might be outdated or not applicable to your specific case. If the problem persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket with us for further assistance.