Problem: The client was unable to see updates made to the Glossary on their site's pages and could not find the update button in their dashboard as mentioned in the WPML documentation. Solution: 1. We advised the client to update the translation after making changes to the Glossary. This involves taking a backup of the site and database, then navigating to Plugins > Add new > Commercial and clicking "Check for WPML Updates". The latest version of WPML includes an option to "Update the translations" after edits to the Glossary. More details can be found here: Updating Translations. 2. We recommended increasing the WordPress memory limit to at least 128MB, which is a minimum requirement. This can be done by adding the following code to the wp-config.php file:
This code should be placed above the line that says /* That's all, stop editing! Happy blogging. */. 3. We instructed the client to remove redundant memory limit definitions from the wp-config.php file to ensure the correct setting is loaded.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: You are trying to get a translation to appear on your WordPress site using WPML, but the translation is not displayed on the staging page even though it exists. Solution: We installed the String Translation plugin on your site. Initially, it did not work. To fix this, we made a minor edit (added a space) on the "Company" page and retranslated it. This action successfully made the translation appear. If you're experiencing this issue, we recommend trying a similar approach: edit the text slightly on the page where the translation isn't appearing and then retranslate the page.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
