Problem: The client is developing a site and needs to auto-translate product titles that are in Lithuanian, a language not available on their website, into English. Solution: We recommended creating a Lithuanian language option for the purpose of importing products and then auto-translating them to other languages. The client can hide the Lithuanian language from the website's front end and set English as the default language after completing the translations. For ongoing product imports, the client can use the WPML Translation Management Dashboard to automatically translate batches of content. Additionally, we advised the client to use the WPML translation memory to leverage previous translations and reduce costs. For more details on using automatic translation with custom languages, visit https://wpml.org/documentation/automatic-translation/using-automatic-translation-with-custom-languages/.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client encountered an issue where products imported in Italian were automatically moved to Lithuanian after running a cron job for updating product information using WPML and WP All Import Multilingual plugin. Solution: We discovered that the problem occurs because the Italian language was set to hidden. When a language is hidden, and a cron job is executed, WPML defaults to creating the product in the primary language instead of the intended hidden language. This is due to hidden languages being visible only to logged-in users, and therefore, not accessible to cron requests. To resolve this, we recommend: 1. Unhide the Italian language. 2. Import the products as drafts. 3. Publish the products once they are ready.
Please note that this solution might not apply to your situation if it's outdated or not relevant to your specific case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.
Problem: The client reported that when deleting products, they were only being removed in the Italian language and not in the English and Lithuanian translations. Solution: We recommended the following steps to ensure that deleting a product in the original language also deletes its translations: 1. Enable the option "When deleting a post, delete translations as well" in WPML → Settings → Posts and pages synchronization. 2. Delete the products in the original language from Products → All Products screen. By following these steps, the product translations should also be deleted.
Please note that this solution might not apply to your situation if it's outdated or not relevant to your specific case. If after trying these steps you still encounter issues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket with us.
Problem: The client is experiencing an issue where product gallery images are not being added when duplicating or translating products into Lithuanian or English.
Solution: First, we recommend updating the WPML plugin and its add-ons to the latest version to ensure you have all the recent bug fixes and improvements. You can find the latest releases under My Account -> Downloads on the WPML site. Also, update WooCommerce Multilingual & Multicurrency to version 5.3.3.1 and WooCommerce itself. Remember to backup your database before proceeding.
If the issue persists after updating, we suggest activating the "Show Multilingual Content Setup meta box on post edit screen" option in WPML → Settings → Custom Fields Translation. This will display the custom fields meta box on the product editing screen. Then, edit the product in its original language and check the custom field
_product_image_gallery
. If it is set to "Don't translate", change it to "Copy" and save the changes. Afterward, update the original product with a slight change to see if the product gallery images are copied over.
If this solution does not apply to your case, or if it is outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you still encounter issues, please do not hesitate to open a new support ticket in the WPML support forum.
