Problem: The client is experiencing issues with some strings not translating using the Directorist - Business Directory Plugin. Solution: We recommend following the specific translation method detailed in the plugin's documentation. Here are the steps to follow: 1. Navigate to Directory listings > Directory Builder. 2. Locate your listing and click on the "Languages" box in front of it. 3. Proceed to create or translate the form as specified in the Directorist WPML Translation Guide.
If the solution provided here does not resolve your issue, or if it seems outdated or irrelevant to your case, we encourage you to open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.
Problem: The client was unable to save certain strings in the string translation. Solution: We recommended that the client first install the multilingual-tools plugin from https://github.com/OnTheGoSystems/multilingual-tools. After installation, we advised following the steps outlined in our documentation for registering custom Elementor widgets for translation. The client can find the guide here: Getting Started and Using WPML Config Generator for Elementor. We also offered to check the XML generated by the WPML Config Generator if the problem persisted.
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket in the WPML support forum.
Problem: The client has a multilingual website in English and German. The English dashboard is working, but the German dashboard shows a critical error. Additionally, certain string translations are not working, and the dashboard displays an error stating that the WPML plugin cannot connect to wpml.org. Solution: We identified a fatal error in the 'GoDaddyPaymentsGateway.php' script within the 'Godaddy' plugin, which is causing issues with WPML and String Translation. To resolve this: 1. Access the site's file system via FTP or cPanel. 2. Navigate to '/wp-content/mu-plugins/vendor'. 3. Find the 'Godaddy' plugin folder and deactivate it by renaming the folder, adding '.dis' at the end of the folder name. 4. Reactivate WPML and check if the issue persists. Alternatively, the client can contact their Godaddy hosting provider to report the error for further assistance.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we recommend opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.
Problem: The client is experiencing issues with string translation from English to German. Despite changing words to German in WPML String Translation, the correct results are not showing. Additionally, strings such as "write your review," "submit review," and "show chat" are not found in the WPML String Translation. Solution: If you're experiencing similar issues, we recommend you try the following steps: 1. Go to WPML -> Theme and plugins localization, select your theme/plugin, and scan. 2. Navigate to WPML -> String Translation. 3. Scroll down and click on the "Translate texts in admin screens »" link. 4. Search for the needed strings. 5. Select the strings. 6. Click on the "Add to String Translation" button. 7. Then click on the "« Return to String Translation" link. 8. Translate the strings, clear the cache, and check the front end. For more detailed guidance, kindly check our guide on translating texts in the admin texts screen.
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket. Contact WPML support.
Problem: The client is experiencing issues with the Directorist plugin on a staging server where categories and listings are not displaying on the homepage after setting up WPML. Additionally, the client is unable to assign Directorist pages for the German language without them being removed from the English language. Regenerating the pages results in a blank website.
Solution: 1) We recommend editing the translated categories to assign the listing type and then checking if the homepage issue is resolved. 2) To address the empty 'Listing Type' field, navigate to Directory Listing -> Directory Builder -> Default -> Add Listing Form, delete the empty 'Listing Type' field, and verify if the issue persists. 3) Ensure that automatic translation functions correctly by creating content in the site's default language, which should be English. After publishing, listings should translate automatically. 4) You can also use WPML's Translation Management to send content for automatic translation. For guidance, please refer to the automatic translation documentation.
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
