sammeS's Profile

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Duplicating pages for scaling e-commerce

Started by: sammeS in: English Support
Quick solution available

Problem:
You are working on optimizing your pages for technical SEO and browsing/conversion optimization and need to update/re-duplicate pages while keeping the proofread translations intact.
Solution:
If you are using the WordPress Editor for creating translations, you can manage this by ensuring that the translations are not marked as duplicates. Duplicates will be overwritten if the original content is updated. To prevent this, open the translated content in the WordPress Editor and select "Translate independently" in the right sidebar. This action will allow you to update the original content without affecting the translations, as both contents will then be managed independently in each language. For more detailed guidance, visit this documentation.

If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.

5 months, 1 weeks trước

Andreas W.

Corrupt shop translation

Started by: sammeS in: English Support
Quick solution available

Problem:
The client is trying to translate their store page to Dutch and expects to see the same version as in English. However, they are encountering an issue where the translated page has a different view with incorrect margins, making the site look unprofessional.
Solution:
If you're experiencing a similar issue with incorrect margins on your translated store page, we recommend checking if there is custom CSS set within your site or theme options that controls the margins and width of your shop page. In the client's case, the English version had specific CSS that set the max-width to 1240px for screens wider than 922px:

@media (min-width: 922px)<br />.ast-woo-shop-archive .site-content > .ast-container {<br />    max-width: 1240px;<br />}

Applying this CSS to the translated page should resolve the issue. If the translated page is currently set to 100% max-width, it needs to be adjusted to match the original language's styling.

If this solution doesn't seem relevant to your situation, please open a new support ticket with us, and we'll be happy to assist you further.

1 years, 3 months trước

Bobby

Translate store page has no margins

Started by: sammeS in: English Support
Quick solution available

Problem:
The client is trying to make their store multilingual, translating from English to Dutch. They encountered issues with incorrect margins on the Dutch store, inability to edit pages in Elementor or WordPress, a missing footer in the Dutch version, and the WooCommerce Multilingual plugin not being recognized.

Solution:
We checked the issue and found that the shop page was corrupted. We resolved this by creating a new shop page and translating it. We recommend checking if the new translated shop page works correctly. Additionally, we translated the footer template as it was not previously translated. If you're experiencing similar issues:
1. Verify if your shop page is corrupted and consider creating a new one.
2. Translate the new shop page and check its functionality.
3. Ensure that the footer template is translated.

If this solution doesn't look relevant to your issue, please open a new support ticket with us.