Problem: The client is experiencing issues with the "WP Menu Sync" module, which appears to be dysfunctional, stating there is nothing to sync. Consequently, the header is translated, but the site links are not, and using the "Translate Link Targets" option did not resolve the issue. Solution: We recommend checking if you are using custom links in your menu. If so, please follow this guide to translate custom links after WP Menu Sync: Translating Custom Links. If you have already tried this and it didn't work, it's possible that the "WP Menu Sync" is expected to be empty. In this case, ensure you have followed the steps to translate your menu, especially if you are using the full site editing feature. You can find the guide here: Translating Menus in Site Editor Templates.
Please note that the solution provided might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, we encourage you to open a new support ticket with us for further assistance: WPML Support Forum.
Problem: The client is experiencing two issues: 1) The language switcher is not functioning and does not offer any languages to switch to. 2) Translations are done, but the wrong template is assigned to the translated pages, and attempts to change the template revert back to the default one.
Solution: We suspect that the client might be encountering a known issue related to templates not being applied to translated pages. We recommend: 1) Checking the problem against the known issue described here: https://wpml.org/errata/template-is-not-applied-to-translated-page/ 2) Ensuring to back up the database before making any changes.
Please note that the solution provided might be outdated or not applicable to your case.
With this specific case, we suggested using SQL queries to overcome the issue for the client.
If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If none of these steps resolve the issue, please do not hesitate to open a new support ticket with us.
