[Attente de la confirmation de l'utilisateur] Facturesmanquantes
Il s'agit du forum d'assistance technique de WPML, le plug-in multilingue pour WordPress.
Il est accessible à tous, toutefois seuls les clients de WPML peuvent y publier leurs messages. L'équipe du WPML répond sur le forum 6 jours par semaine, 22 heures par jour.
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Fuseau horaire du support : Asia/Dhaka (GMT+06:00)
Hi there!
Thanks for reaching out to WPML Support.
I’m Prosenjit from the WPML Development Team, and I’ll be happy to help you resolve this issue. Before we proceed, I’d like to mention that my French-speaking colleagues are currently unavailable, which is why I’ve picked up your ticket and I’m responding in English. I hope that’s okay. If you’d prefer support in French, please let me know in your next reply and we’ll see what we can arrange.
I understand the issue you’re facing. Based on the information available in our system, I can see the following:
- A one-time safety payment of €120 (€20 VAT included) was made from: lien caché
on 2026-01-15
- A Pay-as-you-go charge (€5.87) and a safety limit charge (€120.00) were made from: lien caché
However, galerie-institut.com does not appear to be listed under your WPML.org account for some reason. I’ve already escalated this to the appropriate team for further investigation.
For now, I will send you the invoices for these payments via email (to the address associated with your WPML.org account). I’ll send them shortly.
If you have any other questions or need clarification, feel free to let me know — I’ll be happy to help. In the meantime, if I receive any updates from the team, I’ll inform you right away.
