Problem: The client is using the WPML plugin and noticed that their balance of automatic translation credits is showing as "0" despite only using 54,333 credits out of the 90,000 credits initially available. Solution: We recommended the client to check their Automatic Translation Usage Report by navigating to WPML > Translation Management > Tools > Payment and settings > Automatic Translation Usage Reports. We provided a link to the documentation where they can find more information on how to access past invoices and usage reports: Automatic Translation Invoices.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
For further assistance, please contact us in the WPML support forum: WPML support forum.
Problem: The client is using WPML for a subdomain and has chosen 45,000 credits for automatic translation. After updating content, not all credits were used. The client then created a main domain, uploaded a backup, and generated a new site key, and is inquiring if the remaining credits will still be available. Additionally, the client wants to translate a website with more than 45,000 words into English, French, and Spanish and is concerned about the number of credits required. Solution: We recommend reviewing our documentation on how to assign or remove credits to/from a website: Assigning Automatic Translation Credits. To estimate the required number of credits for your website, you can follow the instructions here: Getting Your Website's Word Count. For information on the cost of automatic translation and to use the price simulator, please visit: Automatic Translation Pricing.
If the provided solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket in our support forum.
