Problem: The client is facing an issue where social icons in the header of their multilingual site sync back to the default language when changes are made and re-translated automatically using WPML with the Gem theme and Elementor. Solution: We recommend manually translating the Elementor header template for each language to prevent automatic syncing of social icons. Here are the steps to follow: 1. Edit the original Elementor header in the WordPress editor. 2. In the right sidebar, under the "Language" section, deactivate our translation editor by selecting the WordPress editor instead. 3. You can now freely edit the translated template in the WordPress editor or Elementor editor. 4. Open the translation and make your changes. Since our editor is deactivated, it won't sync the translation anymore with the original. For detailed guidance, please refer to our documentation on manual translation: Using Different Translation Editors for Different Pages.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: If you're experiencing issues with the Mongolian page on your WordPress site not loading correctly when logged in, such as incorrect layout and images, but it appears fine in incognito mode or when not logged in, this might be due to browser caching or specific errors related to SSL certificates. Solution: We recommend clearing your browser cache or trying a different browser or machine to see if the issue persists. If the problem only occurs when logged in, it could be related to SSL certificate errors like
ERR_CERT_AUTHORITY_INVALID
. This error indicates a problem with the SSL certificate that is beyond our control and should be addressed by your hosting provider. For more details on resolving this error, you can check this tutorial: https://www.hostinger.com/tutorials/err_cert_authority_invalid
If this solution does not apply because it's outdated or not relevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at our support forum.
