Problem: The client was trying to translate a page to English and French from Spanish and expected the links under 'Characteristics of our fabrics' to link to the corresponding English version. Instead, they were linking to the original language, Spanish. The client was using the Flatsome theme's website builder.
Solution: 1. We asked the client to go to WP-Admin -> WPML -> Settings -> Translate Link Targets section and click the "Scan now and adjust links" button. 2. We requested temporary admin access to the site to investigate further and reminded the client to back up their site. 3. After gaining access, we found that the links worked fine for the English translation. For the French version, we provided a video tutorial on how to translate the links using the Advanced Translation Editor: https://monosnap.com/file/epMemsyTMqddAouNhCIgDsWYZLm8JF We also directed the client to related documentation: https://wpml.org/announcements/2020/02/translating-links-with-advanced-translation-editor/ Lastly, we advised the client to clear the website's cache, including server-side.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket in our forum: https://wpml.org/forums/forum/english-support/.
Problem: The client has a site whose main language is CATALAN and is translated into SPANISH and ENGLISH. WPML modified the original language of a page instead of keeping Catalan as the primary language. Solution: If you are experiencing a similar problem, we recommend checking if you can connect pages using the TRID in the database. If you are unable to do this or if you encounter any problems, please let us know your findings and we will be happy to help you fix them.
This solution may not be relevant to your case, either because it is out of date or simply because it doesn't apply to your situation. If so, we suggest opening a new support ticket. Additionally, we strongly recommend that you review the known issues, check the permanent fix version, and commit that you have installed the latest versions of the themes and plugins. If you need additional assistance, do not hesitate to contact us at the WPML support forum.
Problem:
I am attempting to translate the main page into multiple languages using the Advanced Translation Editor (ATE). However, the same text is displayed multiple times in the ATE while it's only copied once in the original language.
Solution:
1. Advised increasing WP memory limit and updating WPML plugins.
2. Recommended checking if the duplicated texts exist in the actual content or only within ATE.
3. Suggested editing the original language page, making a small change, and updating the translation to refresh the database entry.
4. Explained the possibility of various reasons causing this behavior and suggested steps to resolve the issue, including finishing translations and making changes to the original content.
Problem: The client is experiencing several issues with a new WooCommerce product translation using ATE. The product title is not translated in the shop, the product link leads to a non-existent URL, and the language switcher URLs are incorrect, mixing up languages and untranslated elements.
Solution: We recommend the following steps to resolve the issues: 1. Edit the product in the default Catalan language. 2. Switch to the Spanish language. 3. Publish the translated product. Additionally, to prevent future issues, set the translation preference for Products to "Translatable - Only show translated items" in WPML > Settings > Post Types Translation section. For more guidance, please refer to our documentation on translating custom posts.
If this solution does not seem relevant to your situation, please open a new support ticket with us for further assistance.
Problem: The client is experiencing issues with buttons linking to internal pages and PDFs not correctly translating to the target language. Specifically, the button to the shop in English is not linked to the English version of the shop but to the original language link. The client has tried both the Advanced Translation Editor (ATE) and the Classic Translation Editor, with translations being lost and links not automatically pointing to the correct translated pages.
Solution: 1. We recommend updating all WPML plugins to the latest version, ensuring a backup is made beforehand. For instructions on updating WPML, please refer to this documentation.
2. When adding buttons in the default language, avoid using different translation editors as this may cause translations to be deleted. Stick to one editor, preferably the ATE, which has translation memory. For translating links via the ATE editor, follow the guide here: Translating Links with Advanced Translation Editor.
3. If some links are not automatically pointing to the correct translated page, it may depend on whether the translated page existed at the time of translation. You can adjust this by using the 'Translate link target' option from WPML > Settings. Additionally, check the Avada XML WPML config to ensure that the button element is set to adjust links to translated pages. For more information, see Using WPML with the Avada Theme and Language Configuration Files.
If this solution does not seem relevant to your issue, please do not hesitate to open a new support ticket in our forum for further assistance: WPML Support Forum.
