The client was experiencing issues with the Media Translation not working correctly for the WoodMart theme using Elementor. Specifically, images translated into Vietnamese were not displayed on the translated version of the homepage.
Solution:
We resolved the issue by adding a custom language configuration for the Elementor widget used by the WoodMart theme. Here are the steps we followed:
1) Navigate to WPML >> Settings >> Custom XML Configuration. 2) Insert the following XML configuration and save the changes:
3) Open the Homepage for editing in English and make a minor change to refresh the translation settings. 4) Resave the Homepage translation from the WPML Translation Editor.
For further details on configuring language files, please refer to the following documentation:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
Problem: If you're experiencing a 502 Bad Gateway error when trying to edit a page after installing WPML plugins and clicking on the translate icon, it might be related to the PHP version used on your server. Solution: We recommend that you first ensure you have a full backup of your website. Then, contact your hosting provider and request them to downgrade your PHP to version 8.2. We found that this version resolves the issue, as tested on a copy of a client's site where the Translations Tab and the Complianz plugin were accessible with all WPML plugins activated. Higher versions, such as 8.4, reproduced the same error.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
Problème : Après la mise à jour du plugin WPML Multilingual CMS, les liens dynamiques redirigent vers la langue d'origine du site plutôt que la langue courante de la visite. Ce problème est survenu avec l'utilisation du module personnalisé 'Divi Carousel' de DiviGear, qui n'est pas enregistré pour être détecté par WPML. Solution : 1. Assurez-vous de faire une sauvegarde de votre site. 2. Suivez la documentation pour maintenir la compatibilité du Divi Builder avec WPML, disponible ici : https://wpml.org/documentation/support/maintaining-divi-builder-compatibility-wpml/ 3. Activez l'option sous WPML > Languages comme indiqué ici : https://prnt.sc/DE0E18yvAJbx. Cette action a résolu le problème sur le site de staging et de production.
Si cette solution ne résout pas votre problème ou semble dépassée, nous vous recommandons de vérifier les problèmes connus sur https://wpml.org/known-issues/, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur le forum de support WPML.
The client is experiencing an issue where the Arabic version of the course creation page in Tutor LMS shows a white screen and an error message indicating that the page does not exist, despite working normally in English.
Solution:
We recommend the following steps to resolve the issue:
1) Upgrade to the latest version of the Tutor LMS plugins. 2) Open the Arabic Dashboard page for editing in your WordPress admin area. 3) Replace its content with that of the English Dashboard page. 4) Change the slug of the Arabic page from the Arabic translation to 'dashboard'. 5) Save the changes. 6) Navigate to Settings >> Permalinks in your WordPress dashboard and resave the settings.
This solution addresses a potential conflict related to the Arabic translation of the Dashboard page slug, which includes dynamic subpages like create-course.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: Estás intentando traducir una cadena en tu sitio web usando WPML, pero no puedes encontrarla. El texto específico "Indica tu NIF o CIF para poder realizar el pedido." parece ser parte de un código personalizado en tu tema y no está registrado para traducción, por lo que WPML no puede reconocerlo ni traducirlo. Solution: Primero, confirmamos que había un conflicto en tu sitio, el cual fue resuelto por nuestro equipo. Sin embargo, el problema persiste porque el texto es parte de un código personalizado y no está preparado para ser traducido por WPML. Te recomendamos contactar al desarrollador que creó este código personalizado para que pueda registrar el texto para traducción o corregir la lógica existente que intenta mostrar el texto traducido según el idioma.
Si esta solución no es relevante porque podría estar desactualizada o no aplicar a tu caso, te sugerimos abrir un nuevo ticket de soporte. También te recomendamos revisar los problemas conocidos y verificar que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.
The client was trying to translate the terms 'Functional' and 'Statistics' from the cookie policy generated by the Complianz plugin into Hebrew. After translation, all purposes in the Hebrew policy were incorrectly shown as either functional or statistics, depending on the last edited translation.
Solution:
We recommended checking the guides on changing text in legal documents and translating legal documents to multiple languages with WPML:
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. Please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins.
If you're experiencing issues with unnecessary Translation Jobs and are considering deleting them directly from the database, we recommend against it due to the complexity of data storage across multiple tables.
Solution:
We advise you to follow these steps after ensuring you have a full backup of your site:
1. Navigate to WPML >> Translation Management >> Translation Jobs tab. 2. Select the Translation Jobs you wish to remove. 3. Use the Bulk options to cancel them in bulk, or delete them individually.
Additionally, you can cancel "In progress" jobs by going to WPML >> Support >> Troubleshooting and clicking the Cancel in-progress automatic jobs button. For more details on how WPML handles database tables, please visit our documentation: WPML Tables Documentation.
If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.
Problem: You are trying to translate a post using the Advanced Translation Editor (ATE) in WPML, but some links are not being translated. These links originate from a regular text element in Elementor, and despite the target post being published in both languages, the links remain untranslated. Using the 'Translate Link Targets' tool has not resolved the issue. Solution: First, check your WordPress site settings to ensure the site URL is correct (it should use https, not http). After correcting this, make a small change to the original page and save it. Then, update the translation. This should resolve the issue with the untranslated links in the ATE.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: You are trying to translate a product category from English to Portuguese using WPML and DeepL. You encountered issues where specific words were not translated, phrases were duplicated, and updates to translations did not reflect changes. Solution: 1. The issue with the word 'reduced' not translating and the duplication of 'Os nossos' is due to a specific glossary combination issue with DeepL. This is a known issue and is currently being addressed by our development team. 2. We have made adjustments to how the glossary functions by removing the type of glossary, which should resolve the problem. Please check if the translation issues are resolved now.
If these steps do not resolve your issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
