Compatibility

Problem:
The client is using the Robo Gallery plugin and has issues with media titles not translating to the selected language, despite running a full site translation and translating individual media items.
Solution:
1. Go to WPML->Settings->Media Translations.
2. Disable 'Automatically detect best options for translating image texts (alt, caption, title)'.
3. Click on 'Setup Manually'.
4. Enable 'Translate Media Library texts (alt, caption, title) when translating content'.
5. Create a dummy post, add a gallery including all images from a gallery that's not translated.
6. Publish the post and auto-translate this post; the media files should translate as well.
7. Check on the front-end if the gallery shows the translations.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

Проблема:
Клиент столкнулся с проблемой, что при переводе страниц не дублируется контент с исходной страницы на переводимую страницу. Используется Themify Builder.
Решение:
Мы проверили настройки и в разделе WPML → Настройки → Перевод пользовательских полей установили для пользовательского поля

_themify_builder_settings_json

значение «Копировать один раз». Это означает, что пользовательское поле, содержащее контент билдера для страницы, будет скопировано один раз при переводе страницы и при её дублировании.

Если данное решение окажется неактуальным или не поможет в вашем случае, рекомендуем открыть новый тикет поддержки. Также настоятельно рекомендуем проверить известные проблемы, убедиться в версии исправления и подтвердить, что у вас установлены последние версии тем и плагинов. В случае дополнительных вопросов, пожалуйста, свяжитесь с поддержкой WPML.

Problem:
If you're experiencing issues where the order status changes from processing to completed and the PDF invoice plugin should generate an invoice number, but it does not always work, you might suspect WPML interference as suggested by the Invoice PDF plugin developer.
Solution:
We have reviewed your site and the WPML and WCML setup, confirming that both plugins are fully initialized and correctly configured. WPML/WCML follows standard WordPress and WooCommerce coding practices, and there is no intentional difference in how order status changes are handled, whether triggered via REST API, webhooks, or standard requests. We are not aware of any cases where WPML fails to load during background or webhook-based requests. To investigate further, enable WordPress debugging to check for any PHP errors during order status changes. We also recommend testing in a controlled environment, such as a local or staging site, using a step-by-step debugger to analyze hook execution in detail. Importantly, tests conducted on a local copy of your site with WPML plugins deactivated showed that the invoice number was not generated after changing the order status, suggesting that WPML may not be the root cause. Additionally, WooCommerce PDF Invoices & Packing Slips Professional is fully compatible with WPML, with no known compatibility issues related to this behavior (https://wpml.org/plugin/woocommerce-pdf-invoices-and-packing-slips-professional/).

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues (https://wpml.org/known-issues/), verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for further assistance at WPML support forum.

Problem:
The client developed a marketplace using Dokan Pro and enabled WPML integration for translating strings from English to Italian. Despite setting translations in the backend, they are not visible on the front-end.
Solution:
We reviewed several strings from the dashboard and attempted modifications to understand how Dokan loads them. However, these changes did not apply, even for the default language. We recommend contacting the Dokan plugin team to verify if these strings are translatable, as they also manage the WPML glue plugin. They should be able to suggest a workaround.

If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists. You can do so here: WPML Support Forum.

Problem:
The client reported that the WP Guppy chat plugin does not support automatic or dynamic translation of live chat messages with WPML. While UI strings from WP Guppy can be translated via WPML's String Translation, the actual chat messages typed by users remain untranslated on the frontend, despite showing '+' icons for each language.
Solution:
We confirmed that the WP Guppy plugin is not compatible with WPML for translating dynamic content such as live chat messages. We recommend contacting the authors of the WP Guppy plugin to inquire if the plugin is translatable and if they can provide a guide on how to translate it. This information will help determine if there is a missing component needed for integration with WPML.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket or visit our support forum at WPML Support Forum.