Problema: Estás intentando configurar menús multilingües en tu sitio web y has añadido enlaces personalizados que apuntan a secciones dentro de una misma página mediante anclas. El enlace en español funciona correctamente, pero al traducirlo al inglés y sincronizar los menús, el enlace en inglés sigue mostrando el enlace original en español. Has intentado traducir manualmente los enlaces, reasignarlos en el menú inglés y volver a sincronizar los menús. También intentaste crear menús distintos para cada idioma, pero WPML no permite desvincular los menús.
Solución: En lugar de sincronizar los menús, debes hacer clic en la opción de traducir que aparece en la parte derecha del menú en español. Desde ahí puedes crear una versión independiente del menú en inglés, permitiendo que los enlaces personalizados funcionen correctamente en cada idioma.
Si esta solución no resuelve tu problema o parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable que revises los problemas conocidos y confirmes que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.
Problem: The client reported that although the issue was resolved on the main site, they were still experiencing problems with the list view on the translated version of their site. Specifically, the list view was visible in English but not in the Welsh version. Solution: We checked the client's site and confirmed that the list view is appearing correctly in the Welsh version at the provided URL. If you're experiencing a similar issue, we recommend clearing your browser cache or checking the site from a different browser to ensure it's not a caching issue on your end.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing a database error on their WordPress site despite having a correct database configuration. The error persists even after attempting to recover the database. Solution: We recommend contacting your hosting support to verify and correct your database configuration. Once confirmed, ensure that these settings are correctly implemented in your WordPress configuration. If the issue is related to WPML or if you have any doubts, please feel free to reach out to us.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
בעיה: הלקוח מנסה לעדכן את הקישור של כפתור 'תרומה' בהדר של האתר בשפה האנגלית, אחרי שעדכן אותו בעברית, השפה הבסיסית. כאשר הוא לוחץ על 'פרסם', המערכת שואלת איפה להציג את ההדר, כאילו זה הדר נפרד. פתרון: לאחר בדיקה, התברר שהכפתור 'תרומה' מוביל לאתר חיצוני שאינו בנוי בוורדפרס ולכן אינו נתמך על ידי WPML לשינוי שפות. הלקוח צריך לוודא שמשתמשי האתר יוכלו להחליף את השפה באופן עצמאי באתר החיצוני. ניתן לראות הדרכה מפורטת בוידאו שהוכן עבור הלקוח: לחץ כאן לצפייה בוידאו.
אם הפתרון הזה אינו רלוונטי למקרה שלך, או שהוא כבר לא עדכני, אנו ממליצים לבדוק בדף הבעיות הידועות של WPML בכתובת https://wpml.org/known-issues/, לוודא שהתקנת את הגרסאות האחרונות של התוספים והערכות, ובמידת הצורך לפתוח כרטיס תמיכה חדש בפורום התמיכה של WPML.
Problem: You are experiencing issues with duplicate media files after running a wizard, concerned about hosting storage, database fragmentation, and seeking a way to efficiently translate large amounts of text without incurring high costs. Solution: First, we need to identify the wizard that caused the duplication of images. It's crucial to understand the specific process to address the root cause of the duplication. If the duplication is related to the WPML Media Translation plugin, ensure you are using the latest version of the plugin. For large-scale translations without high costs, consider adjusting the automatic translation settings to better manage your translation points or explore bulk translation options that might be more cost-effective. If manual deletion of duplicate data was performed, verify that this has not affected the integrity of your database.
If this solution does not fully resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
