Not WPML issue

Problem:
The client is experiencing several issues while translating pages on their website. These include incorrect page display with archive categories opening on the right, corrupted CSS settings after translation, inaccurate translations, and a 500 internal error when translating the home page.
Solution:
1. For the issue of archive categories appearing on the right and corrupted CSS, we recommend editing the English language page by selecting the "No Sidebar" option in the page settings. This can be done by navigating to the page edit section in the admin panel.
2. To address the 500 internal error during homepage translation, we suggest enabling the debug log on your server to identify the cause. You can find instructions on how to do this here: Debugging in WordPress.
3. If you encounter a 'Request Timeout' error, please contact your hosting provider to increase the server resources, which should help prevent this issue.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

Problem:
You have a shop set up in Danish and have translated the shop page to English using WPML. While the shop page displays prices and categories correctly, the product titles appear in Danish instead of English. However, clicking on a product displays it in the correct language.
Solution:
First, ensure that your WPML and other related plugins are up to date. You can do this by navigating to your WordPress admin area, going to

wp-admin/plugin-install.php?tab=commercial

, and clicking on "Check for updates". After updating, verify if the issue persists.
Next, check if the products showing Danish titles are drafts. If they are, you need to publish these products and ensure that their titles are translated correctly into English.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems continue, please open a new support ticket.

Problem:
The client was experiencing an issue where clicking the Slovak flag on their website redirected to an incorrect URL instead of switching back to the Slovak version of the site.
Solution:
We recommended the following steps to diagnose and potentially resolve the issue:
1. Clear Cache: We advised clearing WPML’s internal cache from WPML > Support > Troubleshooting > Clear the cache in WPML, disabling the Language Switcher Cache, clearing any site caching plugins, and the CDN cache if applicable.
2. Use Footer Language Switcher: We suggested activating a footer language switcher from WPML > Languages to check if the issue persists with a different switcher setup.
3. Test in Minimal Environment: We recommended deactivating all plugins except WPML CMS and switching temporarily to a default WordPress theme like Twenty Twenty-one to see if the issue still occurs. This helps in identifying any conflicts with other plugins or themes.

Ultimately, the client discovered that the issue was caused by incorrect custom codes provided by their hosting service for redirecting www/non-www URLs in the wp-config file. Removing these codes resolved the problem.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.

Problem:
El cliente está enfrentando un error 'No se pudieron cargar los trabajos' después de migrar su sitio web de una URL de desarrollo a una URL de producción. Las traducciones no se cargan y las páginas ya traducidas no terminan de traducirse.
Solution:
Primero, verificamos que la IP pública del soporte de WPML no estuviera bloqueada por el servidor del cliente. Luego, realizamos pruebas y determinamos que el problema podría estar en la base de datos. Sugerimos la creación de un sitio de pruebas para no afectar la producción. Escalamos el ticket al segundo nivel de soporte para una revisión más profunda. Finalmente, identificamos que un endpoint de WPML estaba siendo bloqueado por el firewall del servidor. Recomendamos al cliente que contactara con su proveedor de hosting para ajustar las reglas del firewall y permitir el acceso necesario.

Si esta solución no resuelve tu problema, o si parece no ser relevante debido a que está desactualizada o no se aplica a tu caso, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Si necesitas más ayuda, no dudes en contactarnos en el foro de soporte de WPML.